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Aligning Sales and Onboarding: Building Better Handoffs and Feedback Loops
Manage episode 453457593 series 3620719
Indhold leveret af Kim Hacker and Arrows Podcast Network. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Kim Hacker and Arrows Podcast Network eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience.
Highlights include:
- Why sales and onboarding teams often feel at odds with each other.
- The role of internal collaboration in improving customer success.
- Strategies for creating stronger feedback loops between teams.
- Practical ways to leverage tools like mutual action plans and CRM hygiene.
Kim and Shareil share candid stories from their experiences, offering actionable insights to help teams work together and support their customers effectively.
👉 Don’t forget to subscribe for more onboarding insights and practical advice.
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