20 – DEI Resources for Patient Access Professionals

NAHAM Connections Podcast

ABOUT THE EPISODE Please note that this episode makes mention of a racially motivated mass shooting. If you would like to avoid this content, skip 25:01–26:01. Over the past few years, NAHAM has brought diversity, equity and inclusion — DEI — to the forefront of all we do. In this episode, NAHAM Publications Committee Chair Nicole Fountain, CRCE-I, CHAM, sits down with Julian Brown-Ahart, CHAM; Rafael Garraton; and Latoria Cooper, CHAA, for a roundtable discussion about how their organizations have embraced DEI efforts. They discuss how they've incorporated NAHAM’s DEI guiding principles into their work and best practices their facilities are following to prioritize DEI for colleagues and patients alike. Plus, they share examples of real-life inclusive conversations to help you navigate yours. || MUSIC Podcast theme, "Pride in Each Other” || LINKS *Episode* https://www.naham.org/page/NAHAMConnections https://www.naham.org/page/ConnectionsPodcastEpisode9 https://www.naham.org/page/ConnectionsAskingDifficultQuestionsinPatientAccess https://www.naham.org/page/Current-Webinars https://www.naham.org/page/ConnectionsQ32021DEITaskForce https://www.naham.org/page/DEIToolkit https://pronouns.org/ *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://twitter.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections