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Why service fails to rank higher on the list of corporate priorities

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Manage episode 208748831 series 1048249
Indhold leveret af Jaynie Smith. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Jaynie Smith eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Jaynie L. Smith interviews Raul Pupo, author of America's Service Meltdown. Raul discusses the importance of good customer service, and why so many corporations fail at making service a top priority. Learn the answers to: 1. Is there a way that the organization can quantify the cost of poor service? 2. What are the potential consequences for the organization that fails to focus on the customer? 3. What approach would you recommend a corporation take in order to improve its service posture?
  continue reading

28 episoder

Artwork
iconDel
 
Manage episode 208748831 series 1048249
Indhold leveret af Jaynie Smith. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Jaynie Smith eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Jaynie L. Smith interviews Raul Pupo, author of America's Service Meltdown. Raul discusses the importance of good customer service, and why so many corporations fail at making service a top priority. Learn the answers to: 1. Is there a way that the organization can quantify the cost of poor service? 2. What are the potential consequences for the organization that fails to focus on the customer? 3. What approach would you recommend a corporation take in order to improve its service posture?
  continue reading

28 episoder

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