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City of Independence, from Analog Phones to Microsoft Teams and Five9 over 20 locations

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Manage episode 463720684 series 3434773
Indhold leveret af Tom Arbuthnot. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Tom Arbuthnot eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.

  • The transition from an outdated Avaya phone system to modern cloud platforms
  • Collaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year project
  • Automating processes, improving contact center capabilities and better resident satisfaction
  • Enabling hybrid work flexibility, improving job satisfaction and retention

Thanks to AVI-SPL, this episode's sponsor, for their continued support.

  continue reading

92 episoder

Artwork
iconDel
 
Manage episode 463720684 series 3434773
Indhold leveret af Tom Arbuthnot. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Tom Arbuthnot eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.

  • The transition from an outdated Avaya phone system to modern cloud platforms
  • Collaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year project
  • Automating processes, improving contact center capabilities and better resident satisfaction
  • Enabling hybrid work flexibility, improving job satisfaction and retention

Thanks to AVI-SPL, this episode's sponsor, for their continued support.

  continue reading

92 episoder

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