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Track and Trace- when will the struggles ever end?
Manage episode 287763092 series 2826434
Indhold leveret af Cassandra Gaines, Esq. and Cassandra Gaines. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Cassandra Gaines, Esq. and Cassandra Gaines eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Track-and-Trace Struggles - will it ever improve?
It’s 2021 and the industry still has shippers and brokers calling truck drivers for truckload locations. Customers want to know where their shipments are located--why is it so hard to automate this process? Other topics of discussion:
-best practices;
-best tech;
-what annoys drivers;
-how to make customers happy;
-why customers are so obsessed with it and do they go overboard?
- Guests:
- Peter Coratola, President of Ease Logistics
- Chris Jolly, “the Freight Coach” CJolly Freight Consulting
- Vitaly Bekker, Senior Transportation Specialist at Aritzia
- Adam Wingfield, Managing Director at Innovative Logistics Group LLC
- Links:
- Watch on our NEW Website! https://www.madgaineslive.com/live
- Register with LinkedIn Events: https://www.linkedin.com/events/track-n-tracestruggles6772222361153359872/
- Watch on YouTube: https://www.youtube.com/c/cassandragaines
- Sponsors:
- J.J. Keller & Associates
- OTR Capital Learn more here--> https://otrcapital.com/madgaines/
Kapitler
1. Why do shippers want tracking 24/7 (00:06:45)
2. broker v carrier visibility differences (00:08:49)
3. Why do carriers fight tracking? (00:15:00)
4. shippers want confirmed tracking (00:20:04)
5. set expectations up front (00:21:51)
6. track and trace is abused at times (00:25:17)
7. what is so wrong with calling the trucker? (00:28:26)
8. ELD data (00:38:21)
9. customers want verbal confirmation (00:42:50)
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