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Part 2: Consumer Behavior’s Impact on Supply Chains
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In part two of a two-part series on retail and eCommerce, Michael Bender (former COO of eCommerce, Walmart) joins Karl to discuss how consumer behavior drives eCommerce decision-making, the importance of robust forecasting and how supply chain flexibility creates eCommerce success. Listen in and discover lessons retailers learned from pandemic-era disruptions—and how AI can transform supply chain insights. Then hear from Chris Halkyard (Founder and COO of La Bella Stella, former Chief Supply Chain Officer of Blue Apron), Jordan Lawrence (Flexe Director of Logistics Strategy), and Ben Dean (Flexe Sr. Director of Network Strategy & Optimization).
Some of the topics explored:
- The four customer questions every eCommerce brand should ask themselves
- Lessons retailers learned from pandemic-era disruptions
- Why supply chain leaders focus on customers, costs, and carbon
- How AI transforms supply chain insights
- The value of combining robust forecasts and flexible supply chains
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