))
B2C CSMs do it better | TDSU Ep. 38
Manage episode 424766849 series 3577614
Indhold leveret af Lifetime Value. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Lifetime Value eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
So often, we focus our conversation on that of the B2B customer success manager. But in many ways, the B2C folks have us beat.
Tell us your thoughts!
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
⏱️ Timestamps:
00:00:00 - B2C CSMs do it better
00:01:00 - Money and behavior in customer success
00:02:30 - Digital workflows in B2C
00:04:00 - Complexity in B2C vs. B2B
00:05:30 - The role of product-led growth in B2C
00:06:30 - Technical acumen and automation
00:07:30 - Retention strategies for B2C
00:08:30 - Persuasive cancellation flows
00:09:30 - The ethics of customer retention tactics
00:11:00 - One app's thirsty notifications
00:11:45 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
71 episoder
Del
