Artwork

Indhold leveret af Arthur Nobel from Knight Capital. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Arthur Nobel from Knight Capital eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Player FM - Podcast-app
Gå offline med appen Player FM !

#23 How to Build and Evaluate the Customer Success Team with Dave Blake

39:01
 
Del
 

Manage episode 320631127 series 3317483
Indhold leveret af Arthur Nobel from Knight Capital. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Arthur Nobel from Knight Capital eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In today's episode, Arthur Nobel discusses how to build and evaluate the Customer Success team with our guest Dave Blake.
Dave is the Founder & CEO of ClientSuccess, a Customer Success platform that helps companies drive customer retention. Previously, Dave has been the VP of Global Customer Success at Adobe.

In this episode, we dive deep into the common mistakes in Customer Success, metrics to assess a CS team on, what to look for in a VP of Customer Success, compensation structures, and more!

Listen out for:

5.10 Common mistakes companies make in Customer Success
6.30 How to create a culture of Customer Success from day 1
8.05 How to evaluate the CS team?
14:25 Quantifying the value proposition
18:20 How to listen to the customer's voice
20:00 the golden standard of Customer Success
21.30 What to look for in a VP of Customer Success
26.35 how to structure the Customer Success organization
27.40 Career progression plans in CS
29.00 Revenue Driven Organization and Compensation
35.20 Compensation Structure
Like this episode?
Subscribe to the Leaders of Growth podcast so that you don't miss out on any episode!

  continue reading

58 episoder

Artwork
iconDel
 
Manage episode 320631127 series 3317483
Indhold leveret af Arthur Nobel from Knight Capital. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Arthur Nobel from Knight Capital eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

In today's episode, Arthur Nobel discusses how to build and evaluate the Customer Success team with our guest Dave Blake.
Dave is the Founder & CEO of ClientSuccess, a Customer Success platform that helps companies drive customer retention. Previously, Dave has been the VP of Global Customer Success at Adobe.

In this episode, we dive deep into the common mistakes in Customer Success, metrics to assess a CS team on, what to look for in a VP of Customer Success, compensation structures, and more!

Listen out for:

5.10 Common mistakes companies make in Customer Success
6.30 How to create a culture of Customer Success from day 1
8.05 How to evaluate the CS team?
14:25 Quantifying the value proposition
18:20 How to listen to the customer's voice
20:00 the golden standard of Customer Success
21.30 What to look for in a VP of Customer Success
26.35 how to structure the Customer Success organization
27.40 Career progression plans in CS
29.00 Revenue Driven Organization and Compensation
35.20 Compensation Structure
Like this episode?
Subscribe to the Leaders of Growth podcast so that you don't miss out on any episode!

  continue reading

58 episoder

Alle episoder

×
 
Loading …

Velkommen til Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Hurtig referencevejledning