Loyalty360 Loyalty Live | Vince Tirelli, dunnhumby

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Discover the future of grocery shopping with Vince Torelli, the customer strategy maestro at Duhumbi, as we unravel the secrets behind what really drives your choice of where to buy your groceries. Vince, with his rich blend of international experience and genuine zest for food and strategy, brings us an insider's look at how Duhumbi weaves personalization and customer loyalty into the very fabric of their retail solutions. We dig into the pivotal role of customer data, and how it's shaping grocery shopping experiences to cater to individual needs, from your budget considerations to your taste for local flavors.
Join our heartfelt journey that goes beyond the aisles and checkout lines, touching upon the ethos of gratitude that guides my life, influenced by my family's Italian heritage. Vince shares his personal narrative too, contributing to our rich tapestry of insights. We cover everything from HEB's community-focused strategies to Amazon's digital personalization prowess, illustrating how building a genuine connection with customers can lead to unwavering loyalty. Whether you're in the retail industry, a foodie, or just curious about the evolution of shopping, this episode is packed with industry expertise and personal stories that will enrich your understanding of the power of personalization in retail.

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1. Loyalty360 Loyalty Live | Vince Tirelli, dunnhumby (00:00:00)

2. Intro (00:00:04)

3. Tell us about yourself, and your role at dunnhumby (00:00:41)

4. Overview of dunnhumby (00:02:19)

5. Tell us more about the Retail Preference Index Report (00:03:18)

6. Personalization and price sensitivity (00:05:04)

7. Listening to your customers (00:07:15)

8. Customer retention and price sensitivity (00:09:01)

9. Localized assortment and frictionless shopping experiences (00:10:46)

10. Benefits of a digital retailer (00:14:37)

11. Retail media networks (00:17:31)

12. Advice to brands looking to adapt their loyalty program (00:19:35)

13. Trends or technology brands should be using more (00:21:13)

14. What's next for dunnhumby in 2024 (00:22:40)

15. Quick-fire questions (00:23:35)

16. Outro (00:25:20)