EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy Inside Commerce: Ecommerce Strategy, CX And Technology podcast

Artwork

Business Paul Rogers & James Gurd James Gurd Paul Rogers

Indhold leveret af Paul Rogers and James Gurd, Paul Rogers, and James Gurd. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Paul Rogers and James Gurd, Paul Rogers, and James Gurd eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast « »
EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy

9M ago 11:53

Del

MP3•Episode hjem

Indhold leveret af Paul Rogers and James Gurd, Paul Rogers, and James Gurd. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Paul Rogers and James Gurd, Paul Rogers, and James Gurd eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

A PYMNTS Intelligence report, based on a survey of over 3,500 U.S. consumers, found that direct-to-consumer brands are lagging in customer satisfaction compared to traditional retailers and online marketplaces.

We've spoken to many ecommerce leadership teams who don’t have a CX metric in their KPIs. If CX isn’t always measured and reported on at a strategic level, perhaps it’s not surprising to see this dischord.

In this 12 minute masterclass we break down how you should be using NPS on your ecommerce store to measure CSAT effectively and boost CX through proactive campaigns.

… continue reading

281 episoder

#Business #Paul Rogers & James Gurd #James Gurd #Paul Rogers

Artwork

EP239: Video Masterclass - Using NPS Data To Fine Tune Your CX Strategy

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

published 9M ago

Del

MP3•Episode hjem

Indhold leveret af Paul Rogers and James Gurd, Paul Rogers, and James Gurd. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Paul Rogers and James Gurd, Paul Rogers, and James Gurd eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

A PYMNTS Intelligence report, based on a survey of over 3,500 U.S. consumers, found that direct-to-consumer brands are lagging in customer satisfaction compared to traditional retailers and online marketplaces.

We've spoken to many ecommerce leadership teams who don’t have a CX metric in their KPIs. If CX isn’t always measured and reported on at a strategic level, perhaps it’s not surprising to see this dischord.

In this 12 minute masterclass we break down how you should be using NPS on your ecommerce store to measure CSAT effectively and boost CX through proactive campaigns.

… continue reading

281 episoder

#Business #Paul Rogers & James Gurd #James Gurd #Paul Rogers

Alle episoder

×

Velkommen til Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

Lyt til 500+ emner

Lyt til dette show, mens du udforsker