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Episode 286: I Should Have Known Better
Manage episode 413997952 series 2929040
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On this week's episode of Grease the Wheels, Uncle Jimmy shows the flip side of the coin when it comes to customers. While all customers deserve a base level of respect and empathy, there are some situations where they are going to try to turn the tables. We also get into some genuinely useful customer service tips for the customer facing technicians, or anyone doing side work. Good customer service is a huge market differentiator and can often make long-term customers that you make a lot of money off of while solving a lot of their problems. At the end of the day the old adage of “under promise and over deliver” rings truest of all when it comes to preventing tension with the customers. We also get into the phenomenon of the customer's internal clock and just how long they can remain a waiter until they need their car back, or need to find alternative transportation. This one is weirdly useful and completely checks out on a corporate communications level, but you’ve never heard this much interactional breakdown with this much swearing!
Also Uncle Jimmy’s Mom runs a scorched earth campaign on Midas for the better part of 4 decades.
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