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#205 - Nerys Corfield - the Tech space explained
Manage episode 447537290 series 2931240
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**The Tech Behind the Talk: Demystifying Contact Centre Tech with Nerys Corfield!** đ
If "contact centre tech" feels like a maze of jargon and endless options, this t episode is for you!
On GOOW TV we were lucky to have Nerys Corfield, a true industry veteran, join us .
Nerys simplifies the complex world of contact centre technology, uncovering the essentials you need to know.
**Why listen?**
**Understand Key Tech Terms**: From UCAS and CCAS to the difference between vendors and resellers, Nerys breaks it down in simple, relatable terms.
**Building the Right Tech Stack**: Discover the critical elements your tech should have and how to align them with your teamâs needs.
**Spotlight on Accessibility and AI**: Learn how modern tech can be an asset for all usersâfrontline agents, team leaders, and customers alike.
Whether you're a team leader just stepping into tech discussions or a contact centre leader needing a fresh perspective, Nerysâs insights are invaluable. Donât miss her real-world advice on leveraging the latest tech for a smarter, more effective contact centre.
Listen in, and let Nerys guide you through the tech landscape! đ
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