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Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson
Manage episode 372346254 series 3356900
In the rapidly evolving world of contact centers, the convergence of knowledge management and artificial intelligence stands at the forefront of transformation. This latest episode welcomes Micah Peterson, a seasoned professional with over 15 years in the knowledge management sector. As a Knowledge-Centered Services (KCS) certified expert, Peterson has not only revolutionized organizational knowledge strategies but has also crafted patented software to empower businesses globally.
Tune in to garner insights from an industry trailblazer and discover how real-time guidance is reshaping the contact center landscape.
54 episoder
Manage episode 372346254 series 3356900
In the rapidly evolving world of contact centers, the convergence of knowledge management and artificial intelligence stands at the forefront of transformation. This latest episode welcomes Micah Peterson, a seasoned professional with over 15 years in the knowledge management sector. As a Knowledge-Centered Services (KCS) certified expert, Peterson has not only revolutionized organizational knowledge strategies but has also crafted patented software to empower businesses globally.
Tune in to garner insights from an industry trailblazer and discover how real-time guidance is reshaping the contact center landscape.
54 episoder
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