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ERP116 - Rethinking vCIO: Delivering Real Client Value in MSP Services
Manage episode 456676615 series 3241063
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Today, I’m chatting with my old friend Luis Giraldo, Chief Experience Officer at Scalepad. Luis and I are discussing how most of our industry might be doing vCIO all wrong.
vCIO has the Critical Objective of creating real client value by delivering services that lead to genuine business outcomes, but many struggle to make this a reality.
We discuss why people hate the vCIO title and ideas about what we should call it instead.
We discuss some common pitfalls, like focusing too much on tools over processes.
Whether you’re trying to start or improve your vCIO process, this episode is a must-listen. So let’s go.
This episode is brought to you by Evolved Management Training Courses.
Online courses specifically crafted for MSP needs. A Service Manager BootCamp course, a project manager for MSPs course, an MSP security fundamentals course, and an IT Documentation Done Right course.
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