358 Robert Sutton: How To Spot Bad Friction And Create Good Friction In Your Workplace Disrupt Yourself Podcast With Whitney Johnson podcast

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MBA Business Whitney Johnson Disruption

Indhold leveret af Disrupt Yourself Podcast and Whitney Johnson. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Disrupt Yourself Podcast and Whitney Johnson eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

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358 Robert Sutton: How To Spot Bad Friction And Create Good Friction In Your Workplace

5M ago 44:46

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Indhold leveret af Disrupt Yourself Podcast and Whitney Johnson. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Disrupt Yourself Podcast and Whitney Johnson eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

When’s the last time a customer service phone menu left you… genuinely angry? We build these systems to make things easier, layer systems on top of other systems, but who’s doing the gardening and pruning – the upkeep?

Our guest today calls this phenomenon friction. Robert Sutton has taught at Stanford since 1983, in that time covering everything from psychology to business management. Now he’s out with his 8th book, The Friction Project.

Bob and his co-writer Huggy Rao took on this idea of a maddeningly-frustrating phone menu to nail down where friction comes from – and how to treat it. But also, how can friction in our organizations actually be a force for good?

… continue reading

381 episoder

#MBA #Business #Whitney Johnson #Disruption

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358 Robert Sutton: How To Spot Bad Friction And Create Good Friction In Your Workplace

Disrupt Yourself Podcast with Whitney Johnson

51 subscribers

published 5M ago

Del

MP3•Episode hjem

Indhold leveret af Disrupt Yourself Podcast and Whitney Johnson. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Disrupt Yourself Podcast and Whitney Johnson eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

When’s the last time a customer service phone menu left you… genuinely angry? We build these systems to make things easier, layer systems on top of other systems, but who’s doing the gardening and pruning – the upkeep?

Our guest today calls this phenomenon friction. Robert Sutton has taught at Stanford since 1983, in that time covering everything from psychology to business management. Now he’s out with his 8th book, The Friction Project.

Bob and his co-writer Huggy Rao took on this idea of a maddeningly-frustrating phone menu to nail down where friction comes from – and how to treat it. But also, how can friction in our organizations actually be a force for good?

… continue reading

381 episoder

#MBA #Business #Whitney Johnson #Disruption

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