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Cyber Crime Junkies

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Video Episode: https://youtu.be/oH7FpvHOhVA
This is the story of Matt Smallman, author of “Unlocking Your Call Centre”, about how call centers can be security risks. Our discussion gives exclusive insight into how biometrics fail in security, problems with voice authentication and explore military tactics and biometrics.
We explore how to balance convenience with security, how to protect call centers from social engineering and ways to reduce cyber security risks in call centers without compromising the customer experience.

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Kapitler

1. Background (00:01:52)

2. The Role of Call Centers in Customer Service (00:05:24)

3. Balancing Cybersecurity and Convenience (00:09:36)

4. Fixing Processes and Implementing Platforms (00:13:13)

5. The Role of Technology in Call Center Security (00:15:30)

6. The Importance of Business Processes in Security (00:23:49)

7. Passive and Probabilistic Authentication (00:29:32)

8. The Threat of Synthetic Speech (00:34:05)

9. The Erosion of Traditional Security Measures (00:38:38)

10. Planning for Breaches and Incident Response (00:45:06)