The daily drama of money and work from the BBC.
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Indhold leveret af CX Show: Conversations on Customer Experience. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af CX Show: Conversations on Customer Experience eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
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Customer Journey Mapping with Jim Tincher
MP3•Episode hjem
Manage episode 200050236 series 1322561
Indhold leveret af CX Show: Conversations on Customer Experience. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af CX Show: Conversations on Customer Experience eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and pain points along the journey.
…
continue reading
22 episoder
MP3•Episode hjem
Manage episode 200050236 series 1322561
Indhold leveret af CX Show: Conversations on Customer Experience. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af CX Show: Conversations on Customer Experience eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
In this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and pain points along the journey.
…
continue reading
22 episoder
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