160: Creating a Recruitment Experience

Customer Service Revolution

Can the way you treat job candidates transform your organization's success?

In this episode of The Customer Service Revolution, John DiJulius and Dave Murray unpack The Employee Experience Revolution, emphasizing how a remarkable recruitment experience can set your company apart. Discover why it's imperative to treat candidates as valued customers and how moving beyond the old-school screening processes can help attract top talent. From offering opportunities for growth and flexibility to fostering a rich company culture, we share insights on creating an engaging and memorable hiring journey.

We focus on aligning hiring practices with your company's core values. Sharing personal stories and reflecting on the impact of joining small organizations, we underscore cultural fit, especially during tough times. Learn how to maintain high standards in hiring, avoid the “labor shortage” mindset, and leverage unique value propositions to stand out from larger competitors. Our discussion reveals the need for innovative screening methods and preserving your company’s reputation while striving for growth.

John and Dave also explore innovative recruitment strategies that gauge a candidate's enthusiasm and fit. From video cover letters to personalized welcomes, we delve into creative approaches that enhance the recruitment experience. Hear the power of personal connection and how subtle behaviors can indicate a candidate's suitability for customer-facing roles. Learn best practices for involving team members in the hiring process, conducting multiple interviews, and utilizing “shadow days” to ensure candidates resonate with your company’s mission and culture.

Join us on this episode to get actionable tips for attracting and retaining top talent that aligns with your company’s vision.

Here are just a few takeaways:

• Revolutionizing the recruitment process by treating job candidates as valued customers and enhancing their experience

• Aligning hiring practices with company values for better cultural fit and long-term success

• Overcoming the “labor shortage” mindset by maintaining high hiring standards and offering unique value propositions

• The significance of a strong, well-defined company culture in attracting the right talent

• Creative recruitment strategies like video cover letters and personalized candidate welcomes

• Interview techniques that assess soft skills and behaviors beyond just qualifications

• The power of personal connection

• The lasting impact of making candidates feel valued and important

Resources mentioned:

thedijuliusgroup.com/the-customer-service-revolution-podcast

thedijuliusgroup.com/project/cx-executive-academy

thedijuliusgroup.com/project/exea

thedijuliusgroup.com/blog

Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale

www.thedijuliusgroup.com

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EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.