Why Every CEO Needs to Understand Customer Success!

CSM Practice - The Customer Success Podcast

In this episode of the CSM Practice podcast, Irit Eizips sits down with Mark Abbott, CEO of ninety.io, to explore the critical elements of customer success and business growth. Learn how the Entrepreneurial Operating System (EOS) can be a game-changer for companies aiming to enhance customer retention and build sustainable high-trust relationships.
Click here to watch the interview on YouTube!
𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒
- Discover Mark Abbott's methodology for creating and maintaining high-trust relationships across all stakeholders, including customers, employees, and partners.
- Understand the practical application of EOS in structuring and scaling businesses to achieve superior customer success outcomes.
- Learn effective strategies for proactive customer engagement and the integration of AI to boost customer service and operational efficiency.
𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓
Mark Abbott is the founder and CEO of Ninety.io, with decades of experience in startups and small to mid-sized companies. A visionary leader and executive-team coach, he has generated over $1 billion in gains and is passionate about teaching leadership teams to build productive, humane, and resilient companies.
🔗 You may connect with Mark via LinkedIn.
𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒
📑 Read: How Saas Startups Can Implement Customer Success
🎥 Watch: If You Don’t Have a Customer Advisory Board Yet…Watch This!
⏬ Download: Customer Relationship Matrix Template
#CustomerSuccess #EOS #BusinessGrowth #HighTrustRelationships

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Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:
1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here
2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here
3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here
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Kapitler

1. Intro (00:00:00)

2. CEO Journey (00:01:45)

3. Importance of CS in Companies (00:03:50)

4. Distinguishing Support vs CS (00:08:02)

5. Engagement Model (00:09:15)

6. KPIs for Success (00:11:31)

7. Establishing High-Trust Relationships (00:15:38)

8. Collaboration and Cross-Functional Strategies (00:16:56)

9. Building a Great Company (00:21:55)