574: Backblaze to the Future & Proofpoint Pandemonium

Command Control Power: Apple Tech Support & Business Talk

Topics:

-Jerry shows off his new shirt.

-BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups.

-We debate how pricing increases affect how we pass the costs along to our customers.

-What is with BackBlaze’s maintenance schedule happening in the middle of a work day?

-Sam has a rough experience with Go Daddy when “defederating” Microsoft Office.

-This customer was using Proofpoint with Go Daddy and it remained active months after we attempted to disconnect.

-Go Daddy support seems to not have any understanding of the services that they are selling.

-Quick Tip regarding Apple Mail and Exchange when it stops responding: Quit Mail/Calendar/Contacts, go to Activity Monitor and force quit the exchangesyncd process. Restart the apps.

-Jerry shares an update about AppleCare+ and unlimited incidents.

-With changes to the Print Center and the removal of individual printer apps, Joe wonders why Apple can’t account for this and replace Dock items instead of leaving question marks.