Episode 104: Choose Happy With Landon Kissinger

Coffee & Change

Landon Kissinger is a Manager at West Monroe and a member of the firm’s Customer Experience practice, where he focuses on High Performance Contact Centers, Salesforce CRM and Customer Experience Strategy. With a technical background and an unmatched passion for people Landon continues to work on his pedigree with his uncommon blend of technology and business acumen. He earned his Bachelor’s of Science Degree in Computer Science from Gonzaga University’s School of Engineering and Applied Science, focusing in database management and data-structures. (GO ZAGS) Landon also has a background in Ethical Philosophy and Psychology, Integration Technologies, and social media and marketing strategy. Oh, and I am not done yet folks…Landon has 6 certifications that he has earned with passion and perseverance in a digital first world: - He is a Certified Product Manager, earned from the Product School - A Certified Scrum Master, earned from Scrum Alliance - A Salesforce Administrator – that is not easy to earn and highly sought after in this market - He has both an Amazon Connect and Amazon Technical Certification – also highly in demand - And if that wasn’t enough, he is a certified Call Center Manager. And somehow Landon has mastered the ability to bend time and space, because in addition to his full time job and family life, he is also a Master Set King, knowing all things possible about Pokemon, Pokemon Go, Dota 2, Clash Royale and more. Yep, Landon is an active gamer and streamer with a large well-earned following on Tik Tok, Twitch, Twitter, YouTube, Disqord, Ebay and Instagram, where you can find him under the handle @jentilakgaming, always reminding his audiences to “Choose Happy.” I bring you the gentle giant, my friend and proud mentee, Mr. Landon Kissinger. Enjoy the conversation.