CBL EPISODE #93 I got punched, why you need a code of conduct policy.

Cleaning Business Life

Send us a text

Could you imagine being physically assaulted by a client while trying to provide a service? That's exactly what happened to me, Shannon Miller, and in this gripping episode, I lay bare the harrowing details of that day. Joined by my co-host, Jamie Runco, we plunge into the critical importance of establishing a code of conduct and setting clear boundaries in the cleaning business, especially when dealing with clients with mental health issues like dementia. Jamie shares her own struggles with verbal hostility, shedding light on the daunting task of maintaining professionalism under pressure.
Picture this: a chaotic scenario involving a client, an aggressive dog, and the imminent threat of violence. I had to urge my colleague Lori to escape quickly, all while managing the liability concerns of being a business owner. The situation escalated to a police intervention, leaving an emotional and physical toll that required a heartfelt conversation with my husband about its implications. Through this intense recounting, we stress the necessity of regular safety reviews and protocols to ensure everyone's safety.
We also tackle the pervasive issue of workplace harassment and bullying, emphasizing the need for strong professional boundaries and leadership's protective role. Drawing on personal stories, we discuss practical steps to prevent harassment, including using technology to block unwanted advances. The episode wraps up with advice on implementing policies for client protection, highlighted by a touching anecdote about caring for an aging pet named Adrian. This episode is packed with real-life experiences and invaluable insights for everyone in the cleaning business, so don't miss out on the essential lessons we share.

It can be crowed when trying to figure out who you are going to learn from

https://kleanfreaksuniversity.com/
Business is Fcking Hard
Business owners share their business journey, and the lessons learned along the way.
Listen on: Apple Podcasts Spotify

Questions? Feel free to reach out!
Shannon Miller: [e-mail]
Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

To order All-Natural Cleaning Products: www.purevergreen.com
See Shannon's latest courses: www.KleanFreaksUnversity.com

Kapitler

1. CBL EPISODE #93 I got punched, why you need a code of conduct policy. (00:00:00)

2. Dealing With Hostile Clients (00:00:53)

3. Code of Conduct and Safety Measures (00:08:56)

4. Addressing Workplace Harassment and Bullying (00:21:41)

5. Implementing Policies for Client Protection (00:26:58)

6. [Ad] Business is Fcking Hard (00:35:20)

7. (Cont.) Implementing Policies for Client Protection (00:36:01)