Ben There Done That podcast

23:03

Are your people, processes, and platforms delivering value or to drive better customer experiences, or are they—and your CX—disconnected and siloed? Agility requires a willingness to adapt and evolve, as well as a deep understanding of how customer trust is built (or broken) through simplicity, personalization, and empowered employees. Today, we're going to talk about how brands can transform their customer experience using AI-powered strategies. To help me discuss this topic, I'd like to welcome, John Durocher, Chief Customer Officer at Calix. About John Durocher John Durocher leads the award-winning Calix Customer Success organization as chief customer officer. In his previous role as executive vice president of customer success at Salesforce, he led the teams actively engaged with Salesforce global customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture's financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients. Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications. Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally. John Durocher on LinkedIn: https://www.linkedin.com/in/johndurocher/ Resources Calix: https://www.calix.com Don't miss Calix's ConneXions conference, October 18 – 21, 2025 at the Wynn Resort in Las Vegas. Learn more and register here: https://www.calix.com/events/connexions.html Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com "…

Ben There Done That

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Indhold leveret af Ben Lowrey. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Ben Lowrey eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Each night we’ll be taking a look at a current event, sports, and dating in 2019, each episode will be a new topic I’ll share my opinion unbiased and unfiltered. Episodes will be released each night at 10 eastern, 7 pacific.

5 episoder

Ben There Done That

updated for 6 år siden

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5 episoder

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1
This week In Sports 55:46

for 6 years siden55:46

55:46

On tonight’s episode we look at the nfl draft, the nba playoffs situation and the mess that is the Celtics and warriors. Finally Kawhi vs Kobe.

1
My Time in the Army 54:16

for 6 years siden54:16

54:16

Tonight I want to share with you what I went through in the Army.. it a personal story that I’ve never told to anyone in its entirety because I’ve been afraid. Tonight however I share with you my 3 years in the army, the murder case that rocked it to its core and changed the military forever.

1
The student loan epidemic 54:16

for 7 years siden54:16

54:16

Tonight we take a closer look into the current student loan epidemic we face, how we got there and what we can do to maybe fix it.

1
What’s your worth 43:50

for 7 years siden43:50

43:50

In this first episode we take a look at teachers salaries, Miss AOC and the VA, Luke Walton.

1
Ben There Done That the Introduction 9:48

for 7 years siden9:48