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28.06 - Want to connect better with customers? Try empathy

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Indhold leveret af BAI Banking Strategies. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af BAI Banking Strategies eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.
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276 episoder

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What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.

Manage episode 342383476 series 1352968
Indhold leveret af BAI Banking Strategies. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af BAI Banking Strategies eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing? Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.
  continue reading

276 episoder

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