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Horrible Customer Service Experience and Lessons Learned for Artists to Protect Their Files.
Manage episode 343801859 series 2941958
Jules, Rachel, and Stephanie discuss a terrible experience where Julie was locked out of her Adobe Profile because a hacker got into her account and changed her password. The lack of customer support from Adobe led to a number of discoveries we discuss.
If you have a question you'd like us to discuss feel free to email us at hello@artistssoar.com
Key talking points:- DO NOT KEEP YOUR FILES ONLY ON THE CLOUD.
- Save your images in 3 different places:
- Backup to hard drive (like an SSD Portable)
- Another hard drive in a separate location
- And a cloud-based backup service.
- Save PSD files as TIFs.
- Save Illustrator files as EPS files.
- Enable 2 Factor Authentication for all of your cloud-based systems.
We'd love to hear about your experiences with terrible customer service and what you learned from the situation, email us at hello@artistssoar.com
Rise with us! On Artists Soar!
Resources Mentioned- Art Business Checklist and Video Guide- make your lives easier as you define your art business.
- 10 Tips to Keep Your Electronic Files Organized
- SSD Portable
- Adobe's 2-Factor Authentication.
Stephanie: https://www.stephanieweaverartist.com/
https://www.etsy.com/shop/artfurpaws
Julie: https://www.juliemstudios.com/
https://www.etsy.com/shop/peacockblueart
Rachel: https://bubblybibbly.com/
https://www.etsy.com/shop/BBStudioShop
https://www.etsy.com/shop/mothersrecipes
Got a Listener Question?
Email us at: hello@artistssoar.com
101 episoder
Manage episode 343801859 series 2941958
Jules, Rachel, and Stephanie discuss a terrible experience where Julie was locked out of her Adobe Profile because a hacker got into her account and changed her password. The lack of customer support from Adobe led to a number of discoveries we discuss.
If you have a question you'd like us to discuss feel free to email us at hello@artistssoar.com
Key talking points:- DO NOT KEEP YOUR FILES ONLY ON THE CLOUD.
- Save your images in 3 different places:
- Backup to hard drive (like an SSD Portable)
- Another hard drive in a separate location
- And a cloud-based backup service.
- Save PSD files as TIFs.
- Save Illustrator files as EPS files.
- Enable 2 Factor Authentication for all of your cloud-based systems.
We'd love to hear about your experiences with terrible customer service and what you learned from the situation, email us at hello@artistssoar.com
Rise with us! On Artists Soar!
Resources Mentioned- Art Business Checklist and Video Guide- make your lives easier as you define your art business.
- 10 Tips to Keep Your Electronic Files Organized
- SSD Portable
- Adobe's 2-Factor Authentication.
Stephanie: https://www.stephanieweaverartist.com/
https://www.etsy.com/shop/artfurpaws
Julie: https://www.juliemstudios.com/
https://www.etsy.com/shop/peacockblueart
Rachel: https://bubblybibbly.com/
https://www.etsy.com/shop/BBStudioShop
https://www.etsy.com/shop/mothersrecipes
Got a Listener Question?
Email us at: hello@artistssoar.com
101 episoder
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