EP31 - To PSA or Not To PSA w/Tim Bowers of HaloPSA

All Things MSP

In this episode of the "All Things MSP" podcast, host Justin Esgar and co-host Eric Anthony, producer extraordinaire, sit down with special guest Tim Bowers, CEO of Halo PSA. The episode delves into the non-technical aspects of running an IT services business and focuses on how a PSA (Professional Service Automation) system can be a game-changer for MSPs.

Tim Bowers introduces Halo PSA, emphasizing its role as a service delivery platform tailored for MSPs. The discussion centers on the advantages of using a PSA system, particularly for smaller MSPs, and the benefits of having a long-term strategic focus. They explore how PSA solutions like Halo are adaptable to fit the unique needs and configurations of each MSP, making it suitable for one-person shops to larger organizations.

The conversation takes a deep dive into Halo PSA's capabilities, discussing its configurable nature, the importance of transparent data for making informed business decisions, and the significance of automation in streamlining processes like billing. The episode also touches on the flexibility of dashboards, where managers can work directly from operational dashboards, enhancing visibility and decision-making.

Halo PSA's integrations are highlighted, while Tim Bowers explains that users can even build their own integrations through the API, providing customization and scalability. The episode concludes by discussing Halo PSA's intelligent ticket matching system, powered by ChatGPT, and how it enhances ticket categorization and prioritization.