Artwork

Indhold leveret af American Bankers Association. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af American Bankers Association eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Player FM - Podcast-app
Gå offline med appen Player FM !

Laser-focused on the customer experience

22:46
 
Del
 

Manage episode 445627948 series 1767659
Indhold leveret af American Bankers Association. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af American Bankers Association eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

How do community banks balance the need for cutting-edge technology and the human touch? On the latest episode of the ABA Banking Journal Podcast — sponsored by Alkami — Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth. Among other topics, Montpelier discusses the use of AI-based tools to improve decision-making and help bank employees replace manual processes with time spent engaging clients. She also talks about her experience working with a variety of banks as a service provider executive, prior to which she was the youngest female bank CEO in Massachusetts.

  continue reading

144 episoder

Artwork
iconDel
 
Manage episode 445627948 series 1767659
Indhold leveret af American Bankers Association. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af American Bankers Association eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

How do community banks balance the need for cutting-edge technology and the human touch? On the latest episode of the ABA Banking Journal Podcast — sponsored by Alkami — Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth. Among other topics, Montpelier discusses the use of AI-based tools to improve decision-making and help bank employees replace manual processes with time spent engaging clients. She also talks about her experience working with a variety of banks as a service provider executive, prior to which she was the youngest female bank CEO in Massachusetts.

  continue reading

144 episoder

Alle episoder

×
 
Loading …

Velkommen til Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Hurtig referencevejledning