10. How to Make Money With Your RV - Luis and Robyn Valdez

A Travel Path Podcast

www.atravelpath.com

00:00 Introduction

07:10 How do claims and damages work?

12:26 How often are your clients calling and texting you?

14:55 What are the biggest frustrations with renting your RVs?

14:30 How many people do you need to manage 37 RV rentals?

18:00 How many RVs did it take to turn your side hustle to a business?

19:00 How much time and money is involved in a turnover?

10:30 Do you have a home base for dumping and refilling?

21:27 What do you provide your renters with?

26:14 Do you only have camper trailers?

26:58 What is the difference between Class A, B, C, and trailer RVs?

28:32 Where do you keep your RVs?

29:05 Have you dealt with DigiSure?

33:45 What is your worst renter experience so far?

Luis and Robyn Website and Social:

Bout that RV Life - YouTube

WELCOME (lrvaldezrentals.com)

Luis R Valdez (@boutthatrvlife) • Instagram photos and videos

Log in | TikTok

Boutthatrvlife (@Boutthatrvlife1) / X (twitter.com)

Core Sports Cards and Collectables

Applicable Blogs:

Insurance Renting Your RV: https://atravelpath.com/does-insurance-cover-interior-damage-when-renting-your-rv/

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Our Favorite RV Upgrades: https://atravelpath.com/rv-upgrades/

How Much We Made Renting Our RV: https://atravelpath.com/renting-camper-van/

Never Run Out of Gas on a Road Trip: https://atravelpath.com/road-trip-tip/

Do you have an RV parked at your house that is costing you money? Are you looking for a new way to make some extra income? In today’s episode, Luis and Robin share how they turned their unused RV into a full time business. Hear all about:

📈How they went from one unused RV to now renting 37 RVs to people in their area

🧹The time and worked involved in cleaning, repairing, and turning there RVs over

📄 How they handles claims and insurance when (not if!) something happens to their RV

And more!

Music:

Music from #Uppbeat (free for Creators!): https://uppbeat.io/t/abbynoise/rocky-mountains

RV Rentals - Direct from Local Owners | #1 RV Rental Site (rvshare.com)

RV Rentals: Explore the Open Road in Comfort | Outdoorsy

Applicable Blogs: The Importance of Mobile RV Techs: https://atravelpath.com/mobile-rv-technician/

#rvrental #rentingyourrv #podcast #travel

*All content from atravelpath.com, including but not limited to The Travel Path Podcast and social media platforms, is designed to share general information. We are not experts and the information is not designed to serve as legal, financial, or tax advice. Always do your own research and due diligence before making a decision.

Transcript from YouTube:

Lewis and Robin thank you for joining hope and I in this episode of the travel path podcast yeah thanks for having us thanks for having us so we know you guys on YouTube as about that RV life you have your website Central Washington RV rentals.com where you focus on your RV rental business and on YouTube you dedicate your channel to educating people on the RV rental business and this podcast of travel path.com and the travel path podcast is dedicated to helping people reach their travel goals and owning an RV in traveling they go hand inand and I think this is an excellent way for somebody to learn how to use their RV as a side hustle and to turn that into passive income source to potentially fund their travels and if somebody who doesn't own an RV right now it's a great opportunity to learn about a new side hustle where you can start saving up and getting into that new business so before we dive in why don't we start by having you guys share a little about yourselves and then how you got started in the RV rental business so we're both from Washington she's from we know we live here in Royal City she's from here born and raised um I'm from a little lore Valley um area on the other side of the mountains here but just through different paths we were able to find each other and and get married we've got three kids uh 13 nine and 10 and and eight I always forget and then uh yeah and they're they're they keep us busy for sure and yeah we we're entrepreneurs we own um a few businesses we own the RV rental businesses the RV rental business which is how we got started and then um I love sports cards collectibl certain things like that and I partnered up with a couple of friends we have a shop in uh wachi Washington called uh core sports cards and collectibles and then we just recently bought um a couple of gyms here in Royal City smaller gyms yeah ra Fitness yeah no kidding you guys are busy wow I don't know if I have anything to add to that I was going to say yeah so multiple businesses multiple kids yeah that's you guys have a lot going on so how do you guys get started in the RV rental business yeah about let's see so I guess it was in the spring of 21 um my father passed away and it was unexpected but it was one of those things that makes you feel like you know life is short you never know what's going to happen and um we decided we needed to start making some memories with with our kids and what better way to do that than to go camping and travel and do that kind of stuff so we ended up buying our first travel trailer there's a 24t long bunk house sweet little thing and thought it would be great for us I went online trying to find campsites that we could go and check out and go on a couple of trips and make some memories and realize that in Washington state if you haven't booked your reservations like 6 to n months in advance you're not going to have a campsite for the summer and LS is not a person who's going to sit still for very long and so we have like he's like okay we have this trailer now but we can't even use it I'm going to get rid of it so we um we were just looking around and as it happens when you're shopping for something we started seeing ads for different RVs coming up and we had seen some comments on a Facebook Marketplace post that said why don't you try listing it on RV share instead of selling it and so we had never heard of that before we went and checked it out um we listed our first one on RV share that month or that day and within like five minutes of publishing the listing we had our first reservation so his wheels started turning going oh hm there's something here I was like if I could do this with one imagine if I had 10 because we ended up getting booked out until October so it was it was a real good success yeah so that season we had the one and then we ended up buying another one a couple months later because we there was a lot of um demand and at the end of the season we bought a third one so we started our second season with three accumulated I think six more That season so we ended That season with nine and then this last year we started the season with 11 and ended with 34 which is what we've got sitting out here now um except for I just found out with you guys 10 10 minutes ago that we've got three more

so yeah it's just kind of grown like wildfire and been kind of crazy one thing that really you know people think about like these numbers and go well holy crap how did did you de own them all one of the things that really kind of catapulted our business and really changed everything for us is after we had boughten three a friend of ours um reached out and was like hey I've got a RV um I don't use it I'm just going to give it to you guys uh rent it out and we'll split the profits just let me use it like once or twice a year and I was like man that's a great idea yeah and it's got me thinking there's so many people that have boughten RVs or boughten units that they don't use them anymore they hardly use them or once a year or whatever right and or like us that don't book their sites in advance and you know can't go camping so we were like I started marketing and I started kind of aggressively heading towards okay who has a camper and who wants to make money from it right who wants to make some passive income so that's a good point like how many times are you driving down the road and you see that same RV parked at someone's house 51 weeks out of the year and then they use it once right so then you thought there's opportunities out there and that's allowed you guys to kind of exponentially grow your business I want to start by asking some of the big questions and probably some of the biggest objections anybody would face when they want to get into this business which is how do you overcome and deal with the issues of your RV getting damaged having somebody use this expensive machine this expensive vehicle without any experience how is the claim process handled so guess start with like insurance and the claim process I'll start with kind of the beginning of like vetting people right because I think this is an important p uh piece that people miss when they first get started there's certain things that you could do to vet people that are you know more responsible right uh you can put an age limit to um who who can rent your unit so for us it's 25 and above um you've got to be 25 years or older the other thing is we put a deposit that's um I feel like it's high enough to where that the type of person that is you know fiscally responsible can afford to pay $11,000 to 1,500 bucks to hold for a deposit plus that also covers Us in case there's a lot of you know little damages or certain things that happen that um you know a person you know might just you know look at and go man you know I don't know if I can afford that but if you got the deposit you can take it out of the the deposit so vetting people I think is important when there are issues we've had anywhere from you know a person breaking a $5 part to somebody destroying our awning and we had to get the whole thing replaced it's really funny story we actually just got a call saying it's done today um but but yeah it's it's it's kind of crazy so when you go through something like that luckily there the platforms have insurance we've got commercial insurance and you just got to go through the process of um making a claim and that can be kind of a a daunting task but in our in our experience it worked out okay so there are systems in place for those types of things and if you're watching this on YouTube you saw hope and I's face light up when he said his awning cuz we had the same thing happen we rented our van out over the summer and renter was driving down the road the awning was out and end snapping so you guys beat us to it we're getting ours hopefully in the next couple weeks we'll have it back down but it happened in July so that's that's one of those things in my experience at least with renting it out and using the RV share and outdoorsy platforms is they do get resolved but but it took a long time so we were going back and forth with the insurance company like I said this happened in July and we're finally hopefully getting it on in January right um so that's just probably a word of caution that it does work out but it does take time yeah and unfortunately we learned during that process is they'll cover the replacement but in terms of profit loss you know if it's an issue where you can't rent it out or if they want to we got beat up a little bit CU they didn't have an awning so we had to buy like a little tent for them yeah and then at the same time time we learned that it didn't cover interior damage if they used up their entire deposit so that's something to keep in mind too yeah so from a from a business standpoint I think you know you talked about overcoming the challenges and the the scary parts of it and for us a big part of it has just been letting go of the worry that comes with somebody else's in my unit and realizing like it's going to get used it's going to get damaged damaged you're going to have to replace some things and planning for that stuff building it into your pricing holding money back so that you know if if I have to replace the little table that slides out on the side of the counter that's going to cost me 75 bucks I just I just am G to be prepared for it if it happens um and at first it was always scary every time we dropped the unit off we were like okay please don't let anything anything bad happen um and maybe it's because we've got so many now that we're just like okay next next thing next thing next thing it it doesn't phase us anymore guess well and yeah from from my perspective like I got tired of worrying about it because if and you know your audience my audience we all know something's always going to happen in in ourv doesn't matter what's that what's going on yeah and I just got to a point where I was like okay if something happens we'll just fix it just like anything else you know what I mean and we'll we'll move forward and there are certain things that we can't control worrying about something and and that we can't control does us doesn't do us any good right but there's text that we um we we had developed relationships with that um a lot of like if there's bigger issues or challenges or certain things that are happening we can call them and be like hey I don't know how to fix this can you go out there and fix it for us right and that's just part of the business it's part of the expenses now most of the other stuff we can troubleshoot over the phone and we can figure it out and then if need be we'll go out and try to handle it ourselves most of the stuff is kind of somewhat local to us so it's not a not a big deal for me to drive up and mess around with somebody's heater or something you know it's not a matter of if it's a matter of when keep in mind everybody he's got over they have over 35 RVs in their Fleet so they're not talking about one or two they have 35 and they're able to handle these issues that come up kind of piggybacking off of that the phone calls and the text messages how often are you getting kind of bothered with questions and text messages while people are renting out your RVs constantly constantly yeah and it's it's know you bring up a good point couple of things like you've got to designate who is going to be the person to handle those things and for me I want to take as much stress off my wife as possible so I'm that person right so I give them all that phone number that if they um need anything done to call me we've got a fleet manager now that we're going to start utilizing for some of those those smaller issues and then Robin has filled a gap so many times for like I we got a concert and we got 10 people showing up all at once I can't do it all at once so I'm like hey Joe's I'm on the phone but Joe's calling me trying to you know saying he's trying to check into the to the camper can you give him a call right so we work together in that but for the most part I take most of the calls and I I talk about this on our Channel a lot like you've got to decide on one hand you can do this as a side hustle and you can allow it to be a big annoyance to you or on the other hand you can count it all joy and realize that you have a business that creates great income and it's going to be hard sometimes and that you just take care of the issues you know and that's it's a difference in perspective right you can allow this thing to ruin your day your week your month and your summer or you can just handle the issue and move forward that's one thing that surprised us a little bit was in our experience we didn't get that many phone calls at all we thought we'd because we have the Airbnb in the real estate so we're used to getting questions every now and then we thought we'd be getting hounded with questions granted we only have one but we got more phone calls from the renters still in our driveway before they took off than actually calling us when they were on the road so that was kind of funny yeah well one of the things about our business that I think is a little bit unique for people who rent RVs is we do primarily delivery and so because of that we rent to a lot of people that have zero experience in a travel trailer we also live within 30 miles of the Gorge Amphitheater which is a huge concert venue people fly from all over the world to see concert s there 90% of our rentals end up at the Gorge and they're dry camping and so on concert weekends we sometimes to avoid the phone calls just kind of hang out out there for six or eight hours as people are checking into their unit so we can walk them through and make sure that they're not having those issues yeah if you guys haven't already answered it what have been the biggest frustrations with this business honestly as a as a married couple that runs a business together it's like being on the same page and not allowing the frustrations to really get in in your relationship I mean it's it's hard it's hard to say that but we figured it out yeah when when you're living it it's you know it's like who do you blame right and and we have learned and we we are still working through this that it's not the blame game it's just part of running a business and that it's not her fault it's not my fault it's as a as an owner it's both of our responsibility to make sure that our renters are taken care of and that things are taken care of and stuff like that and that's that's just the bottom line that's probably been the biggest struggle I think logistically navigating drivers cuz when you've got 23 units that need to go out in one day and trying to figure out five of them need to be there at 3:00 you're like how the heck are we going to do that right so we've got three trucks we have um of our own that we use to to haul campers with and then we've got uh I'd say I don't know six to eight eight drivers that we use um on a regular basis yeah so in terms of the managing it's just the two of you I know you should getting a fleet manager at some point soon but right now it's just two of you overseeing all these RVs and then you have six to eight drivers so we've got the two of us and then our fleet manager who's coming on more full-time this year he worked with us last year and helped out um and then his mom and a couple of his aunts have taken over the cleaning side which has been awesome for me getting the cleaning taken care of because it's a lot to go through and make sure everything is ready for the next renter especially we're doing a lot of quick turnaround times with these things so yeah so we have we have a small staff um but there's nobody full-time we're the ones that are doing all of the like everyday checking things all that stuff I deal with the customers so as calls come in I deal with the quotes I deal with pricing I deal with um any sort of disputes I do I deal with collecting I deal with all that a friend of ours named Parker who was my kic fix it guy he's a fix it guy very handy so if you know one comes back the sightings peeling off or you know something's ripping or something like that he just we we we send him a list we take pictures we have a group chat we say this needs to get done or these five need things needs to get done and then you know he's a teacher so throughout the summer he's off so he comes over and we pay him by the job and he's going to be a little bit more involved this year we've got an extra truck that he's going to be running for deliveries and stuff like that too so yeah we're gonna have to have probably at least two more people to help us out with managing and stuff there's so much up in the air with our business right now there's potential Partnerships adding 25 more units with another owner you know um I've got I've got lots of irons in the fire with some major um RV dealers out here click at RV where we might potentially have different locations in different regions so it's it's yeah there's a lot of good potential stuff so at what point did you start branching I guess at how many RVs did it take for you to realize you needed more assistance and you started treating this more of a business than a side hustle how many RVs was that nine nine I think yeah yeah at the end of yeah that first full year full first full season we had we were like holy smokes this was a lot to deal with and we couldn't just do it on our own we've learned though on average you you want to have at least one person that has some sort of like ownership over about 10 units so as we move into the 30s and the 40s you've got to kind of think okay you know when you're putting together your business plan you're like okay I need at least a person that can focus on and be able to take care of 10 units and that means navigating the cleaning navigating the deliveries uh making sure that everything's all set and taken care of and so on and so forth and then you're pushing it really as you kind of get further into more and more units even though you've got systems in place you just need just raw manpower to be able to get it done you know I know you touched on it a little bit but how much time and expenses roughly is involved in that turnover I know it probably varies by the RV size but in terms of the you know the check-in the checkout the walk through what does that entail let's say we're talking about something that's going to a campground rather than something that's going to a concert because that's they look a little bit different so depending on location you factor in delivery time and fuel it takes roughly 45 minutes to an hour and 15 15 or so to walk someone through setup is usually I don't know 30 minutes or so depending on the unit depending on what needs to get set up and then coming back through tearing down and bringing it home that's going to be another 30 minutes or so we try to do the the tear down as quickly as possible and take care of a lot of that other stuff at home once it gets back but I don't know I would say that just just set up walk through and tear down per unit is going to run us r 2 hours and 15 minutes not including drive time whatever that's going to end up being and then clean time on each one ranges from 60 Minutes to 90 minutes probably and as far as like fuel costs you know we were last year I would say consistently running about 25 units I would say the meat of the of the Season uh 6800 bucks upwards of a th bucks sometimes in just a weekend and just diesel yeah hauling things around yeah and then do you have a base where you're able to go do the pump outs refuel refuel propane good question yeah good question um yeah we do have a number of them around around us sometimes we're in a pinch where we've got to figure it out at the house I mean it's it's a quasi dump station out here that it does tie into our sewer system dump station it's just a it's a sewer cleanout yeah it's a sewer clean out but we are planning on um in the spring installing a a full out dump station out here we we need it sounds like it that sounds pretty similar to our the process with our van to walk through I think the longest one that took us about 2 hours with the person usually like an hour hour and a half in the walk through and the cleaning and we would provide I'm sure you guys have the same thing but a manual you had a PDF kind of instructions how to do the pump out how to clean how to drive the vehicle and everything else and then contact information on there as well what types of things do you provide in your RVs everything everything yeah we um you bring up a really good point if and if it's okay I'll tell a story um it's uh last the beginning of last year we had Brandy Carlow at the Gorge very big venue and we had all of them were booked out there and this was we started the season I don't know about 20 I think we had 18 there right you know last year we had an idea of what we wanted to provide and we provide Linens towels you know um toilet paper rvu only toilet paper like we provide gosh help me honey um hey Sil all that stuff right you know all your dishes all your everything you need and we had we had this in our mind and we kind of made a list and the list was on some of the units and then some things were different on some of them and and we were fumbling through this yes and and that first concert really kicked us in the teeth it it was such a big eye opener um cuz we that first night we when people started showing up we we were there till 1: in the morning morning because we forgot to put our chairs in there we forgot to put the you know blankets and towels and it was a frustrating very very frustrating night I wanted to quit I really wanted to quit I was like because we had people that were angry with us we had things not working I had generators that were just you know brand new that weren't starting it was just a plethora of things and then to top it off one of our renters um he put He put the one of the the cords over the back of the ex ex of the generator so it was burning and he looks outside and he goes oh crap my generator sparking I'm like yeah generators don't spark dude what do you mean and he goes oh it's the cord and I was like turn it off turn it off so I had to go run and get one of those the next morning we went shopping and spent you know like $1,700 in making sure we had everything but we came together after that weekend and we said okay we need to have integrity here if we're going to say we're going to provide some things we're going to provide item yeah so we came up with the solid list of all the things that we're going to provide and it's pretty Universal you know from from from unit to unit some are really really small so we don't we only provide enough for like two people right you're not going to have more people in it and for the most part like we we we have a whole list and if you go to like our our website and you see all of our units you'll see that it's pretty much exact same things and we go to Walmart and we spend you know money on the new stuff but it's not super expensive I mean at at first you're going to spend the money but you know over time we do charge prep fees which covers some of those costs and stuff like that it was uh it was a big eye opener for us and our business and we needed it we really needed to go through that I hired a part-time gal because it was it was there's just a lot going on I mean literally when you're in the thick of a summer and a season you have that many units every day you're delivering every day you're picking up every day you're getting a camper clean every day is something right so to take the time and go whoa whoa whoa whoa whoa you know like you have to do while you're doing other things you know so I had a gal come in that was just really organized and and she would I just had confidence that she would be able to kind of really get grasp what I'm talking about what I want and then just get them all done in all the units and that's what she did she took literally a whole day or day and a half and she went through every single one of our units and made sure that they all had the same exact things and once we got that done I mean it was pretty SM my wife did a good job in putting together this this other kind of list just a two-pager PDF of like okay welcome to the camper here's what your panel board looks like you know here's here's you know make sure you're using plenty of water you know all these just different things and people really appreciated it and it helped us out a ton yeah do you provide grills and chairs like outdoor chairs outdoor chairs yes and we only provide a grill if it's includ like if the unit came with one yeah that mounts on the back or whatever it's got an outdoor kitchen we provide that but we don't do anything extra we do have have a couple that will rent out if someone asks um so it's for an additional charge but but it's not something that we include standard there are some concerts that it's it's really funny you have one group of people that is is totally you know base Canyon you know different type techno and and then you've got this group and then you got the Dave Matthews Group which they love to have all of their their coolers they love to have barbecues they love to have extra chairs they don't care they're spending all the money right and so you kind of you start to learn what certain groups like and you know and it's yeah we we do provide some of those extra things do you only have RV trailers do you have any Class A B C RVs we have one class a it's a 32 foot uh we've got two class C's um one's a 30 one's a 3 one foot and then we have uh five fifth wheels and then the rest are all pull behind bumper P anywhere from we've got we've gotten got an 11t to just under 40 ft so all sorts of different sizes mainly bunk houses you said 90% of your RVs you drop them off at those venues versus someone that's picking up like when we had people rent our RV they would come we do the walk through and they would just drive off we would have like road trips across the country um so if somebody had a motor home whether Class A B or C what would you tell them would be the difference between that check in and walk through process with a trailer versus if somebody's coming and picking up the RV from your job site and driving it away themselves well I mean every year we get a handful of people that'll take a d at California um and literally a handful like five would be the max that I would guess that people take them out of state and it's just more or less you know for us knowing that we've got to make sure and you know has the oil been changed has my my generator been serviced you know certain things like that once they're there and you're walking them through that you know showing them how to check the oil showing them how to check all the liquids and theu the fluids and and walking them through like you're going on a 10-day trip so you're probably going to have to fill your fresh water tank a couple of times here's where it is here's how you do it here's how many gallons are in it right and then dumping too you know we walk them through all the The Dumping where's where's the hose I I pull it out I show them how to hook it out all those different types of things just because I know that they're going to eventually have to do it you know and to keep an eye on this thing or or you know um after your probably second or third day you might be hooked up at a full sight you want to pull the black tank and get that thing dumped out a little bit you know from one day two day trip or two day trips to 10day trips it's all kind of case by case but we just make sure we walk them through the right scenario and and then it's just all it's all comfort right we all are creatures that just want to be comfortable so if they've rented a class SE in the past they want to rent a class SE again even though they they could probably come pick it up or get something a little bit nicer or bigger and have us deliver it where do you keep keep them we have 7 and a half acres out here so we've got a a front end and a back end um front end we I don't know fit about 15 up up there the back end we probably fit probably 20 and then we have nooks and crannies you know little secret hideaways right yeah yeah and that's your personal property yeah yeah okay a lot of people would have the question once you can probably get away with doing one or two you have a small piece of land but before zoning comes and knocks on your door you'd have to get some sort of business or commercial lands have you dealt with dig sure from RV share yeah a little bit like 75 bucks one time yeah just a little bit yeah they were the ones doing our awning and a couple other things and they're the only company I've seen when you Google their company they have only one star reviews on Google only one star I think it was I think it was 15 at the time and then after I was done with 16 I think it's more than that now because I had I had nowhere else to go I was calling the was

,000 calls emails back and I was like I wrote a review saying I'll I'll take this down if you guys get back to me but this has been going on like it at that point like two months and there was nothing and then I got an email that said it was resolved and like that was it and we there was no reimbursement and so then we were like freaking out but not res long story short we have gotten paid for it like I said the awning still hopefully dropping it off next in the next couple weeks but financially we did what we wanted to do it was just it's our time our time is valuable and the amount of time you know cleaning turning it over on the phone right the email so that's what we're we're kind of going to consider all that before we jump in and do it again next year yeah and I think I that's been so like the two that we brought on to two the package deal that we brought on today that he was talking about was a guy that had he just had two units that he was renting out last year and he said the same thing like it's just not worth the extra time that I'm putting in to do the deliveries and talk to the people and the cleaning and all that stuff but if I can still make a little bit of money and you guys are doing all that work yeah might as well maybe we'll bring you our van thing with the camper van though is it is you know like we had single women go and we had you know older couples and they're going on these extended trips so at the end of the rental for us we were like that's a lot of mileage on this van that we still owe a lot of money on we're trying to weigh out the you know are we going to like run this thing to the ground before we even pay it off that's one thing we're considering is is this worth it because yes it's making good money year over-ear but no we're financing it and if we're going to put 300,000 mies on it you know in the next like 5 10 years then that's not good so we're we're probably considering like putting a cap on like 15,000 miles a year which limits the income but at the same time you have it for longer so I think is it Ram a ram they they have decent resale value so you might be okay you know it's like like people people that don't want to spend over 100,000 bucks probably would spend 80 you know or or 60 or something like that so that's the that's the trouble too is like when we bought it like we got suckered into the we bought it new we bought the extended warranty so if we were to sell it now we would definitely lose money on it which is the biggest difference in my opinion from like you know we do the real estate thing with real estate it appreciates we've been able to pull out refinance versus what scares me with this is if we wanted to sell it and I look at it in like two different ways where one is you know we're renting it out we're making decent money with it but on the other hand if we just use this and this is for you know someone who isn't necessarily looking to get into this business but if they just want to rent it out and not necessarily make money off of it but just own their RV for Less that's also a great option too a number of our uh cosignment are people that they just want to be able to make their payment yeah this is something too that you could potentially think about down the road I don't know if you know anybody who's got property where you can actually just park it somewhere and do like an Airbnb with it and probably you know like an upscale Airbnb type situation and do little things you can add on the outside that wouldn't be super expensive but I think I'd like to do something like that I I I've I've had this vision of like a tiny home Village yeah yep said in the last episode she's wanted a tiny home forever and we got a van but I guess I wasn't tiny home enough for exactly awes I want Ys and I want like this little collection yeah yeah I cannot believe the time we're already approaching 40 minutes here and unfortunately we have to start wrapping up but guys if you're listening to this podcast let us know in a comment or reach out to us on travel.com let us know if you want to have Lewis and Robin back on this podcast because I think we're just scratching the service here we we got into kind of the basics of fundamentals of starting out with the business but I want to get into the expansion and where you guys are now so if you're listening leave us a comment reach out to us on travel path.com and let us know if you want to have him back because I think there's a lot more to unfold here but I cannot let you guys go without asking one question which is what is the worst experience you've had with a renter so far geez so the guy the guy was really nice in the beginning really nice really cool he was a he was kind of a friend of one of our return renters for a big concert that we have I was like okay yeah sure I'll rent it to him you know no problem um got to know him chatt with him a little bit got the unit there uh he wanted us to try to um because they kind of line us out you know and the doors are all kind of facing one way so sometimes they'll let us kind of face one the other way so the door both doors are facing each other right so they get a little bit of privacy there so we did that for them and this unit this this this vent this event was one of the largest ones all summer long it was huge huge and and I'd say this event they had the most RVs I think rented out of all of them you know and in some cases probably all combined it was huge a lot of campers out there and they just packed them in super tight it's dry camping so everyone has a generator so this is a important piece of this situation so as you can imagine right we see all the warnings with generators right don't have them in closed proximities don't have them in doors you know CU you can get carbon monoxide poisoning well all these RVs have these monitors they get back they're all drunk it's 12:00 12:30 at night and everybody's carbon monoxide monitors are going well they all fire up their generators to cool down the campers they're getting ready to go to bed his carbon monoxide monitor started going off and it's just beeping and beeping and beeping and I I know they're they're annoying I mean they're so annoying right so he calls me up in the middle of the night woke me up or his wife did I'm just like halfway asleep and I'm like what's going going on and and okay well there's two things that could happen your battery is like dangerously low that's why it goes off or number number two you actually have carbon dioxide poisoning um or or you know fumes going on in the in the unit and that's that's a good thing it saves saves your life right and he just man he just started going off about the unit and about where he parked and he could have found a better spot and just oh it was the worst conversation I ever had call me every name in the book telling me got some really important friends and they're going to put bad reviews about us I mean just it was just it was it was terrible and yeah he's like if you don't if you don't give me a return I'm gonna I'm going to move out right now and if you don't give me a return then I'm GNA challenge the the charge all this stuff anyway it it ended up where we just returned the money I didn't want to deal with the guy anymore um he moved out that night Anda no idea what he did he pulled all his stuff out of the camper maybe camped in the back of his SUV I don't know and I've Got Friends all over the place so I had people going and checking on the unit I have I had you know guys going to to make sure everything was okay and everything was put away and stuff so we closed that up and ended up returning his money and and that was just kind of the the worst experience I've ever had with any wild I mean we've had people upset about things here and there and we've been able to fix them we've been able to go you know what that's our fault we will go take care of that or something broke on it or something and we went and fixed it but nothing like this it was pretty bad that's upsetting but I'm sure for every you know the story like that you probably have like five good ones right oh my gosh right we had 300 rentals last year and that one was by far the only one the only bad one we can really remember yeah we had there was another one where a guy like everything started stopped working and it was my fault rookie mistake and everything stopped working and I'm like yeah he can't he couldn't get the slide in he couldn't figure stuff out none of the lights were working things were flickering and I was like it sounds like a total electrical issue well I went he took off night early he took his family and took off a night early I went and checked it out well the plugin that was um on the 30 amp plug-in was just not working and part of their part of their process would have been like to check it out first call the camp host and have them come check it out I switched it to the other thing everything worked fine I mean just you know stuff like that most of the time the problems usually are pretty simple fix and you just jump to the worst conclusion and don't actually think about all those little things that just could you know right we can pretty much troubleshoot just about anything now we've we've been through so much that any any issue that happens it's it's a pretty okay tell me what's going on here what's going on there okay that sounds like this or you're not getting full power or you know something's going on and we're we're able to pretty much fix it I think the lessons there are to make sure you're smoking Co the batteries are good and then we've been in the same situation you have a pain in the butt client you just just give them the money back whether they deserve it or not it's not worth the headache in the future save the review and just be done with it yeah before we wrap up Robin Lewis if you want to just share one last time where my audience can find you guys Central Washington RV rentals.com for RV rental needs but we're also about that RV Life on YouTube and we're on Facebook as lrv Val does as well yeah about that RV life and pretty much uh Instagram Tik Tok we even got a Twitter we don't really use that much but you know about that RV life is just about everywhere for sure the YouTube channel awesome everyone go check them out Robin Lewis thanks again thank you so much appreciate it