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#4 Can Physical Store Retailers Increase Customer Retention Using Conversational AI and Gamification?
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This episode's guest, Ali Pinch, is a conversational designer for one of Australia's largest retailers. We discuss how she accidentally fell into conversational AI and brainstorm how physical store retailers can extend their post-purchase experience with chatbots.
A Perfect Blend: Customer Retention is powered by MB Usable Security, LLC, and hosted by Dr. Paul McNeil. Contact us if you are interested in being a guest on the podcast.
Get more customer retention tips on our YouTube Channel: https://www.youtube.com/@mbusecurity.
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