Netcall's Chief Innovation Officer, Richard Farrell, and Trainer, Jonathan Redsell, interviewed Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and also answered the question: When is a…

Unleash the true power of automation - In this podcast, our Product Marketing Manager, Yad Jaura, is joined by our CINO, Richard Farrell, and our CTO, Richard Billington, to discuss what can be achieved when you combine automation with your existing people. Using their expert knowledge of your organisation processes and customer needs to craft the …

As we wrote in our recent blog post ‘Five top tips on tech that can help you weather the storm and even thrive’, the world both at home and work, has changed in a very short time.What’s more, uncertain and unpredictable times are difficult to plan for. In the coming months, you may have varying call volumes and enquiries, with less staff than usual…