Bedste Quality Time-podcasts (2025)

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The Future of Customer Communication is Built on Quality: Insights from Dan O'Connell, CEO of Front 53:01

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for ca. 17 timer siden53:01

53:01

Dan O’Connell, CEO of Front, and Vasu Prathipati, CEO of MaestroQA, are tackling a critical question: What separates companies that truly deliver exceptional customer experiences from those that just claim to? The answer? A Culture of Quality. Dan has seen firsthand that speed and volume don’t equal great CX. In this episode, he’ll unpack how the b…

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EP 148 \\ 5 More Pieces of Marriage Advice That You Should Do Away With This Year (And What To Do Instead!) 12:27

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for 5 dage siden12:27

12:27

Hi friend! **This is the continuation of Episode 139 \\ 5 Pieces of Marriage Advice That You Should Do Away With This Year (And What to Do Instead!)** When we get married, we may come across marriage advice from well-meaning individuals. This can either benefit your marriage or bring about issues in your relationship. Even though not all marriage a…

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Building Trust on the Shop Floor - Kim Koning's Lean Six Sigma Playbook 28:52

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for 7 dage siden28:52

28:52

In this episode of Quality Time with MoreSteam, Dan Swartwout chats with Kim Koning, Aurorium's Global Director of Operational Excellence and a Lean Six Sigma Master Black Belt. Kim shares his journey from wrestling mats in Indiana to leading global process improvement initiatives. He also reflects on how lessons from his early career as a plant ma…

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EP 147 \\ Prayers Are Not Enough To Save Your Marriage. Here's Why 11:10

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for 12 dage siden11:10

11:10

Hi friend! Have you been praying for your spouse to change for many years? You’ve fasted, held vigils, and prayed fervently and despite all your prayers there has been no change. And you’re wondering, “Is God going to change my spouse?” In this episode, you will discover why prayers are not enough to save your marriage. ............................…

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EP 146 \\ Angry With Spouse? Ask Yourself These 5 Questions Before Responding 13:44

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for 19 dage siden13:44

13:44

Hi friend! Are you in a place in your marriage where you’re feeling deeply upset with your spouse? Are you feeling so angry with your spouse about something he/she did and you’re just trying to figure out a way around it so you do not escalate the situation? If this sounds familiar, tune in to listen to this episode as we explore 5 questions to ask…

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Cheers to 25 Years - Highlights from Quality Time with MoreSteam 34:49

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for 21 dage siden34:49

34:49

We’re throwing a party for the big 2-5! MoreSteam is turning 25, and what better way to celebrate than with the 25th episode of Quality Time with MoreSteam! This special episode takes you on a journey through 25 standout moments from the podcast. Host Dan Swartwout revisits some of the most interesting, surprising, and entertaining highlights from …

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EP 145 \\ Feeling Unappreciated In Your Marriage? Here Are 3 Tips To Try 13:41

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for 26 dage siden13:41

13:41

Hi friend! Are you in a season in your marriage when you're not feeling appreciated in your relationship? If you are currently thinking: “I feel unappreciated in my marriage” and you’re wondering what to do, you’re not alone. In this episode, I will share some possible reasons why this may be happening and some actions you can take or tips to try t…

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EP 144 \\ L.O.V.E In Action: Loving Your Spouse Courageously In Marriage (Part 2) 17:32

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for ca. et år siden17:32

17:32

Hi friend! *This is Part 2 of a 2-part episode series.* There are times wherein life just happens...maybe a new job comes into the picture, a new child is added to the family, a move to a new location or relocation occurs and it now begins to feel as though love is starting to dissipate or disappear in marriage and a different kind of feeling emerg…

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Bill Hathaway Reflects on a Quarter Century of MoreSteam 37:31

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for ca. et år siden37:31

37:31

MoreSteam is celebrating 25 years of process improvement! In this episode, MoreSteam founder and CEO Bill Hathaway joins the show to talk about all the milestones, mistakes, and defining moments. Bill shares stories from his early days in manufacturing, including a memorable encounter with instrument panels that didn’t quite fit (spoiler: kicking t…

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EP 143 \\ L.O.V.E In Action: Loving Your Spouse Courageously In Marriage (Part 1) 15:10

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for ca. et år siden15:10

15:10

Hi friend! *This is Part 1 of a 2-part episode series.* There are times wherein life just happens...maybe a new job comes into the picture, a new child is added to the family, a move to a new location or relocation occurs and it now begins to feel as though love is starting to dissipate or disappear in marriage and a different kind of feeling emerg…

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How Quality is Shaping the Future of Customer Success: A Conversation with Nick Mehta, CEO of Gainsight 51:44

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for ca. et år siden51:44

51:44

In this episode, Nick Mehta, CEO of Gainsight and the visionary behind the Customer Success movement, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, for an unfiltered conversation on why quality is now the defining factor in customer retention, loyalty, and long-term growth. As the architect of the Customer Success category and leader of G…

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EP 142 \\This Five-Letter Word Can Save Your Marriage! 12:29

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for ca. et år siden12:29

12:29

Hi friend! Are you in a tough season in your marriage where it seems like you are struggling to get through to your spouse? Do you desire to reconnect with your spouse? In this episode, you will discover one five-letter word that has benefited our marriage in amazing ways. For example, it has helped prevent conflicts from escalating & unnecessary c…

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Chris Spranger’s Guide to Making Work Easier and More Fun 27:06

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for ca. et år siden27:06

27:06

Chris Spranger’s Lean Six Sigma journey began unexpectedly during a co-op at a firetruck manufacturer. Initially uninterested in quality work, he soon became fascinated by tracking production data and solving shop-floor problems. A mouse pad from his boss featuring 'ASQ Certified Six Sigma Black Belt' and a Christmas gift request for Lean Six Sigma…

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EP 141 \\ One Thing That Could Be Causing An Increase In Conflict In Your Marriage (& How To Deal With It) 11:30

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for ca. et år siden11:30

11:30

Hi friend! Are you feeling frustrated about the increasing misunderstandings & fights in your marriage? Have you ever thought about what could be causing this increase in conflict in your marriage? We get it. Marriage can feel so tough when there is so much conflict and disconnection present. And there are different reasons why this sometimes show …

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EP 140 \\ Feel Like Giving Up On Your Marriage? Here Are 5 Tips To Try 11:58

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for ca. et år siden11:58

11:58

Hi friend! Are you on the verge of giving up on your marriage? Have you been facing difficult challenges that are weighing you down? Does it seem like you are growing farther apart from each other with every passing day? If this is where you are right now, you are not alone. In this episode, I will be sharing 5 tips to try so you can start working …

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Hitting Your Lean IT Stride with Thomas Paider 47:24

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for ca. et år siden47:24

47:24

In this episode of Quality Time with MoreSteam, Thomas Paider joins the show. Tom is the co-author of The Lean IT Field Guide: A Roadmap for Your Transformation. He is also the Vice President for Technology Infrastructure and Computing at Nationwide and a member of the Board of Directors of the Lean Enterprise Institute. This is a phenomenal conver…

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EP 139 \\ 5 Pieces of Marriage Advice That You Should Do Away With This Year (And What To Do Instead!) 12:47

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for ca. et år siden12:47

12:47

Hi friend! When we get married, we may come across marriage advice from well-meaning individuals. This can either benefit your marriage or bring about issues in your relationship. Even though not all marriage advice is harmful, however, there are some you should ignore to avoid disconnection in your relationship. This is why in this episode, you wi…

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How a Culture of Quality Fuels the Subscription Economy: Insights from Zuora’s CEO, Founder of the Subscription Economy 57:19

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for ca. et år siden57:19

57:19

In this episode, Tien Tzuo, the CEO and Co-Founder of Zuora — and the pioneer behind the Subscription Economy — joins Vasu Prathipati, CEO of MaestroQA, for an exclusive conversation about how a Culture of Quality and QA fuels growth in today’s subscription-first world. As the founder of the Subscription Economy and leader of a company that has sec…

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EP 138 \\ Frustrated About The Frequent Misunderstandings In Your Marriage? Here Are Some Hacks To Try 11:11

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for ca. et år siden11:11

11:11

Hi friend! Are you feeling frustrated about the frequent misunderstandings in your marriage? Do you wish you could understand each other better so you can feel more connected as an intimate couple? If any of these sounds familiar, you're not alone. In this episode, you will discover 3 possible reasons for the increased misunderstandings in your mar…

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Ryan C. Weiss Has The Right Mindset 47:42

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for ca. et år siden47:42

47:42

In this episode of Quality Time with MoreSteam, Ryan C. Weiss joins the program. Ryan is an author, entrepreneur, and president of Effective Performance Strategies. He also tells one of the best stories about continuous improvement. That story involves tools, skills, mindset, and an orangutan. (Yes, an orangutan.) You won’t want to miss it. In addi…

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EP 137 \\ 5 Simple Ways To Invest In Your Marriage in 2025 14:50

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for ca. et år siden14:50

14:50

Hi friend! Happy New Year!!! A new year has begun...this presents us with an opportunity to reflect, think about what we really want our marriages to look like, and set some goals in the new year (if we haven't done so already). If your desire is to enjoy a stronger and more connected marriage in the new year, this is an episode you don't want to m…

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EP 136 \\ A Message of Hope, Joy, Peace & Love For Your Marriage 14:52

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for ca. et år siden14:52

14:52

Hi friend! Here is a message of hope, joy, peace and love for your marriage. We pray this episode blesses you:) ............................................................................................................. 📩 Become an Insider: Receive weekly podcast updates, marital tips, early access to special offers & giveaways right in your inbo…

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A Visit From... Whom? 4:09

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for ca. et år siden4:09

4:09

This isn’t your typical Quality Time with MoreSteam! To celebrate the season, we’re bringing you a festive treat — a Lean Six Sigma-inspired version of 'Twas the Night Before Christmas. Packed with value streams, Gemba walks, and continuous improvement cheer, this playful adaptation blends holiday magic with the principles of operational excellence…

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EP 135 \\ Strengthen Your Marriage By Adding THIS KEY INGREDIENT...Even If You're Raising A Family With Limited Time! 12:18

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for ca. et år siden12:18

12:18

Hi friend! In this episode, you will discover ONE key ingredient you can add to your marriage for a stronger marriage this year and beyond…even if you are raising a family and don’t have a lot of time. This ingredient is ONE thing that has contributed to helping us achieve this level of growth in our marriage…even as parents of three living in Nort…

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Unlock a Culture of Quality: Insights from a Billion-Dollar CEO 53:10

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for ca. et år siden53:10

53:10

In this podcast, Godard Abel, co-founder and CEO of G2 and creator of two cloud pioneers acquired by Oracle and Salesforce, joins Vasu Prathipati, CEO of MaestroQA, to explore why fostering a Culture of Quality is no longer just a best practice—it’s the backbone of successful companies.Af MaestroQA

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EP 134 \\ 3 Essential Areas of Growth For A Stronger And Happier Marriage 19:15

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for ca. et år siden19:15

19:15

Hi friend! Want a stronger and happier marriage? Embrace growth. In this episode, you will discover 3 essential key growth areas for a stronger and happier marriage. These key areas of growth have influenced our marital goals and contributed to the level of success we have experienced in marriage. Want to find out more? Ready…Set…Tune in to find ou…

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Yellow Belts, Big Results with Meredith Brody 36:21

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for ca. et år siden36:21

36:21

In this episode of Quality Time with MoreSteam, Meredith Brody from Constellation joins the show to discuss the successful implementation of a Lean Six Sigma Yellow Belt program. Constellation has a winning program called the Embedded Lean Practitioner Program. As a LSS Black Belt and Principal Project Manager at Constellation, Meredith shares firs…

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EP 133 \\ Frustrated about the conflicts in your marriage? Here are 3 virtues you need 13:02

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for ca. et år siden13:02

13:02

Hi friend! In today’s episode, we delve into 3 virtues that you need in your marriage to keep the peace. Many of us do well with the first two, but the last one is where we fall short. What are these virtues and how do you go about attaining them? Curious to find out? Alright, tune in to listen to find out more. ....................................…

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EP 132 \\ Here's ONE Habit That Can Transform Your Life And Marriage! 8:07

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for ca. et år siden8:07

8:07

Hi friend! As we get closer to the end of the year, you may have spent some time reflecting on how the year has been so far. Maybe, you’ve had some wonderful experiences over the past months and maybe you’ve had challenging or even painful experiences. No matter what you discover, there is one thing I find that could help while facing challenging t…

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Shingo Prize Winner Peter Ward on Operational Excellence and Innovation 53:04

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for ca. et år siden53:04

53:04

In this episode of Quality Time with MoreSteam, we are honored to have Peter Ward join the show. Peter is Chair of the Lean Enterprise Institute, Professor Emeritus of Operations Management at The Ohio State University, and a Shingo prize winner. During this episode, we explore Peter’s incredible journey in Lean and Six Sigma. Peter shares how he h…

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EP 131 \\ 5 Marriage Myths To Stop Believing To Avoid Frustration In Your Relationship 16:39

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for ca. et år siden16:39

16:39

Hi friend! Some persons get into marriage with certain expectations and because these expectations do not hold true, they bring about frustrations. This can impact a marriage negatively if not addressed. In this episode, you will discover 5 marriage myths that could hurt the relationship between spouses if these beliefs continue to be embraced. Wan…

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Beyond the Dashboard: How QA Unlocks Hidden Insights 54:41

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for ca. et år siden54:41

54:41

Why does the CEO of a $2B company believe QA beats dashboards? Listen as Auren Hoffman, Chairman of SafeGraph and former CEO of LiveRamp (acquired for $310M), explains why top leaders are turning to QA to uncover hidden risks and make smarter, faster decisions. Auren and Vasu Prathipati, CEO & Co-Founder of MaestroQA, also explore how QA goes beyon…

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EP 130 \\ Want to Resolve Conflicts Faster? Be a H.O.T Spouse! 14:11

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for ca. et år siden14:11

14:11

Hi friend! Have you ever wondered if there was a way to resolve conflicts or disagreements faster when they show up in marriage? If so, this is an episode you do not want to miss. In this episode, you will discover what it means to be a H.O.T Spouse and how this approach can help you as you navigate those tough conversations in marriage during conf…

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Harmonizing Efficiency with Kevin Keller 42:23

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for ca. et år siden42:23

42:23

In this episode of Quality Time with MoreSteam, host Dan Swartwout strikes a chord with Lean Six Sigma Master Black Belt Kevin Keller. It’s a dynamic deep dive into the world of process improvement! Kevin hits all the right notes as he shares insights from his corporate career and his encore as a consultant, teacher, and coach. As a frequent headli…

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EP 129 \\ 3 Possible Reasons Why Misunderstandings Have Increased In Your Marriage (And How To Change That!) 13:23

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for ca. et år siden13:23

13:23

Hi friend! Are you feeling frustrated about the increasing misunderstandings in your marriage pulling you apart from each other? If so, you're not alone. In this episode, I will be sharing 3 possible reasons that could be at play here and what to do to change the narrative in your relationship. Alright, let's dig in! Interested in coaching? 2 FREE …

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Why CEO of Bettercloud Didn't Trust Dashboards: How QA Was Mission-Critical to His Success 46:37

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for ca. et år siden46:37

46:37

In this podcast, David Politis, former CEO of BetterCloud, who sold his company for $1B, and Vasu Prathipati, CEO & Co-Founder of MaestroQA, reveal the hidden risks of trusting dashboards blindly. Learn how leaders can move beyond surface-level data to uncover the real drivers of business success. Discover why QA was mission-critical in identifying…

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EP 128 \\ Are you struggling in your marriage? Here is some encouragement for you 12:49

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for ca. et år siden12:49

12:49

Hi friend! Are you struggling in your marriage? Are you feeling frustrated about the increasing tension in your relationship? Do you desire to grow closer as an intimate couple while experiencing more peace, harmony, and unity in your home? If this describes your current experience, you're not alone. This episode was created just for you...to encou…

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If You Film It, They Will Watch with Dino Tripodis 1:08:31

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for ca. et år siden1:08:31

1:08:31

Walt Disney once said, “We don’t make movies to make money. We make money to make more movies.” We think Dino Tripodis would agree with that. On this episode of Quality Time With MoreSteam, Dino joins the show to discuss the making of DOWN TO THE FELT, the largest independent film ever produced in Columbus, Ohio. Michael Weston, Michael Stahl-David…

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EP 127 \\ Changing Your Perspective: A Powerful Hack That Can Positively Impact Your Spouse And Marriage 8:05

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for ca. et år siden8:05

8:05

Hi friend, We all know too well that when we have done something for so long we can become bored with it and begin to take it for granted. Interestingly, we treat our marriages and relationships this way. But what happens if your spouse refuses to upgrade? Or when you feel they are not meeting your expectations? Is there another approach you could …

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Navigating Legal Risks When Using AI in Call Centers 34:20

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for ca. et år siden34:20

34:20

Protect Your QA, CX, and Customer Support Teams from Lawsuit Threats, Bias, and Compliance Issues. Join Vasu Prathipati, CEO and Co-Founder of MaestroQA, along with guest expert Stacey Chiu from Michelman & Robinson LLP, for an enlightening discussion on navigating the legal complexities of AI in call centers. Discover how organizations can leverag…

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EP 126 \\ One Question That Could Bring You Closer And Improve Your Emotional Connection & Intimacy In Marriage 9:18

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for ca. et år siden9:18

9:18

Hi friend! One way to connect with your spouse is by being honest with them about how you’re feeling and how you’re really doing. This could begin with answering one question. This involves vulnerability and here is the honest truth: You can't have a great emotional connection without vulnerability. So, as you tune in to listen to this episode, I w…

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Cooking Up Efficiency With Brian Bross 34:03

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for ca. et år siden34:03

34:03

On this episode of Quality Time With MoreSteam, we serve up a delightful blend of culinary creativity and cutting-edge efficiency! MoreSteam eLearning project manager Brian Bross joins the show. Brian is a software engineer with a flavorful past as an executive chef in some of the most notable restaurants and organizations. Brian and Dan will whisk…

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Why Leaders Are Failing: Lacking Details in CX Can Cost You Customers 53:00

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for ca. et år siden53:00

53:00

Are you really in touch with what’s happening on the frontlines of your customer interactions? Most leaders aren’t—and it’s costing them big. In this podcast, Loren Padelford, CRO of Slice and former Chief Customer Officer at Bill.com, joins Vasu Prathipati, CEO and Co-Founder of MaestroQA, to reveal why so many leaders are failing—failing to get i…

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EP 125 \\ Finances in Marriage: Do We Need a Joint Bank Account For a Strong and Successful Marriage? 10:59

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for ca. et år siden10:59

10:59

Hi friend! Wondering if a married couple needs a joint bank account for a strong and successful marriage? Then, get ready to tune in to listen to this episode as I address one of the questions that come up in marriage and money conversations. We pray this episode blesses you:) Any information, commentary, recommendations or statements of opinion pr…

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EP 124 \\ 3 Tried And Tested Ways To Have More Energy (And Time) To Reconnect With Your Spouse 9:53

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for ca. et år siden9:53

9:53

Hi friend! Have you ever wondered, “How can I have more energy (and time) to spend with my spouse?” In other words, “What are some things I can do to achieve this?" If so, then, this episode for you. In this episode, we are going to reveal 3 tried & tested ways to have more energy (and time) to build connection in your marriage. So, if you desire t…

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(I've Had) The Conference Time of My Life 32:57

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for ca. et år siden32:57

32:57

MoreSteam recently presented its 22nd Best Practices For Operational Excellence Conference. Practitioners and thought leaders from various industries attended the conference to discuss the latest strategies and tools for enhancing operational excellence. MoreSteam Peg Pennington is one of those industry leaders. Although not an industry leader, Qua…

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EP 123 \\ Wish To Increase Intimacy In Your Marriage? Try These 3 Actionable Hacks To Build Connection With Your Spouse 14:29

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for ca. et år siden14:29

14:29

Hi friend! Intimacy in marriage is important because the more intimate we are, the closer and more connected we feel as a couple. When we feel connected as a couple, it benefits us not only as a couple but as individuals too. For example, we work better together as members of the same team rather than engage in conflicts that sap the little time an…

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EP 122 \\ 5 Essential Things To Know For Effective Conflict Management in Marriage 13:33

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for ca. et år siden13:33

13:33

Hi friend! We cannot tell you that you will never experience conflict in marriage but what we can tell you is that if you know how to manage conflict or disagreements better, it will benefit your marriage. This will save you more time and energy not just in the present moment but also in the long run. This is why in this episode, I will be sharing …

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Revolutionizing Process Improvement with the Power of Generative AI 23:28

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for ca. et år siden23:28

23:28

Explore Generative AI and its impact on process improvement! On August 13, 2024, Lean Six Sigma Master Black Belt Ken Robinette delivered a presentation to the ASQ Columbus Section titled "Revolutionizing Process Improvement with the Power of Generative AI and Large Language Models." In this episode of Quality Time With MoreSteam, host Dan Swartwou…

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EP 121 \\ HELP! I Want To Have Sex, My Spouse Wants To Have Deep Conversations. Different needs, Same Goal in Marriage? 11:53

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for ca. et år siden11:53

11:53

Hi friend! What do you do when you have different needs in marriage simultaneously? For example, when your spouse wants to engage in a deep conversation with you and you want to have sex...both happening around the same time. How can we navigate this scenario especially when the end goal is to build connection and improve intimacy in marriage? If t…

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