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Call it a shift. Call it a revolution. Whatever name you give it, it’s clear internal communications is no longer the poor cousin in the media family tree. At a time when your organisation’s products and services can seemingly be replicated at the touch of a button, the one thing that is hardest to copy – your organisation’s collective wisdom – is fast becoming its most important asset. In one of the UK’s first internal communications podcasts, Katie Macaulay sits down with IC thought-leader ...
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In this episode, we mark a big milestone with a gift-wrapped edition of the Internal Comms Podcast.It’s six years since the show launched and, in this Christmas special, host Katie Macaulay shares some of her favourite moments.From Professor William Kahn’s take on the meaning of engagement, to Seth Godin on creating the right conditions for people …
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by a very special guest – AB's creative director, Joel O’Connor. Joel has been with AB for well over a decade, and has seen our agency and the wider internal comms space change beyond recognition.In this rare look behind the curtains of a communications agency, the episode explo…
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by co-founder of Local Wisdom, tech expert and comms leader Pinaki Kathiari. With his rare passion for both the sciences and the arts, Pinaki has built a company that advises organisations large and small on how to launch and scale their comms platforms.Internal comms technology…
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We all deserve the opportunity to thrive at work. We deserve equal opportunity. We deserve to feel valued and included. That’s what diversity, equity and inclusion (DEI) is all about and as polarising as it may have become, it’s here to stay.In this episode of The Internal Comms Podcast, DEI educator, author and comms leader Kim Clark joins Katie M…
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In this episode, Katie Macaulay is joined by author and influential blogger, Seth Godin.Seth was top of Katie’s guest wish list when The Internal Comms Podcast launched five years ago. As the author of 22 international bestsellers and as one the world’s most respected marketers, Seth has changed the way millions of people think about marketing, cre…
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In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes international internal comms consultant and strategist Monique Zytnik to the hot seat. Monique is the author of Internal Communication in the Age of Artificial Intelligence. She has two decades of experience shaping strategies and crafting personalised, more meaningful comm…
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In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes Matt Tidwell to the hot seat. Matt is a consultant, communicator and educator, and has led comms agencies, built brands, advised CEOs and nurtured the next comms greats at the William Allen White School of Journalism and Mass Communications at the University of Kansas. As y…
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We’re back for Season 12 of The Internal Comms Podcast, and in this first episode, host Katie Macaulay is joined by Senior Director of Corporate Communication at Iron Mountain, Neil Jenkins. Neil has led internal comms at British Telecom, Coca Cola, Vodafone and Siemens, and has more than a few tales to tell when it comes to engaging that hard-to-r…
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McKinsey & Company is one of the world’s most renowned strategic management consultancies. With a mission of striving for “change that changes everything”, its global team of change and strategy consultants has delivered some of the most complex and challenging change programmes in the world. Join Katie Macaulay as she goes under the hood and find …
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On a platform where the candid and the curious are king, how do you make sure what’s inside reflects what’s on the outside? Meet Sean Langston, Jr., Head of Internal Communication at Reddit, to find out.Sean turned to internal communication following a formative experience at college, in which he realised that there was real value in helping organi…
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Ever been curious about how some of the biggest brands in the world tackle their internal communication challenges? Well look (or listen) no further. Kerri Warner, this week’s guest on The Internal Comms Podcast, held the reins at both Spotify and MasterCard.Kerri has a huge range of IC experience spanning the consulting, agency and corporate world…
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As internal communicators, empowering leaders to clearly communicate business strategy, important updates and company values is a valued skill. How can we inspire colleagues and leaders alike to make the complex simple?This week’s guest and founder of Present Your Science, Melissa Marshall, has built a career educating scientists, engineers and tec…
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After years running an internal communications team, Daniel Mendez emigrated from Chile to the U.S., where he faced a host of barriers to success. A language barrier. A small or non-existent professional community. The difficulty in proving himself. And yet, he emerged as a hugely successful communicator and connector.Daniel is the brains behind th…
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In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by Linda Zebian. The very first Director of Communications at PR management platform Muck Rack, Linda spent a decade in various comms roles at The New York Times during its transformation from print ad-supported newspaper to the most successful digital subscription busines…
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Join us for a special episode of The Internal Comms Podcast as host Katie Macaulay announces the imminent launch of her unique on-demand masterclass.With more than three decades at the forefront of internal comms, including leading the world’s first internal comms agency, AB, Katie has developed a masterclass programme that promises to elevate the …
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by serial entrepreneur, author, keynote speaker and business mentor Chris Ducker. Chris is a renowned expert in building powerful personal brands – taking solo entrepreneurs and leaders to new levels of success and transforming them into the go-to leaders in their respective ind…
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In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes back the show’s first-ever guest, Rachel Miller.Rachel is an internationally recognised internal comms legend, with more than two decades of educating, advising and commenting on the profession under her brand All Things IC. Alongside her podcasting, blogging and consulting…
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by Global Belonging, Equity and Impact Consultant, and self-styled ‘human-centric technologist’, Bob Watanabe.Bob has been working in HR technology for over two decades and is a fierce believer in always doing something to make someone’s life better. His human-centred approach b…
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by award-winning marketing and communications expert Danielle Bond.Recently retired from corporate life, Danielle has held the CMO role at many leading professional services firms throughout her career. Most recently, she led the brand, corporate comms and marketing function for…
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In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by leadership communications coach and co-founder of Engage Kenya, Agatha Juma.Agatha credits an embarrassing experience as a speaker at a conference for igniting her interest in comms and public speaking. That grew into what Agatha calls a deep passion for developing lead…
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We’re back for Season 11 of The Internal Comms Podcast! And kicking us off with a very special episode, this week host Katie Macaulay is joined by not one, not two, but three guests.Kevin Ruck, Mike Pounsford and Howard Krais are the three authors of a brand-new book called Leading the Listening Organisation: Creating Organisations that Flourish. T…
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Looking for tips on creating internal communications that land – and stick? In this Moment from The Internal Comms Podcast, Steve Crescenzo shares a few things you absolutely must keep in mind. He calls them ‘the four Cs’.Creative. Think outside of email and your intranet. As Steve’s son told him, “Young people are not reading their emails and they…
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“I realised I was probably a pretty crap listener,” Mike Roe tells Katie Macaulay in this Moment from The Internal Comms Podcast.We often go to leaders and start by asking them something entirely different to what we are really there to ask. It’s down to leaders, says Mike, to ask the right questions and really listen to the responses.So, Mike took…
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At IKEA, choosing the right words when communicating with the workforce is everything.Guy Britt, IKEA’s Global Head of Co-worker Comms, tells Katie Macaulay the use of ‘co-worker comms’ instead of internal or employee comms is very deliberate. “It’s based on the fact that those we’re communicating to are people,” he says. The team at IKEA want to a…
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If you have ever attended one of Shel Holtz’s presentations, you will know that, more often than not, it’s standing room only. Shel has a remarkable ability to anticipate what's next for internal communication, a knack for seeing what's around the corner and an in-depth understanding of how technology is revolutionising our world of work. Since Cha…
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Does your approach to internal communication have the human touch?It’s essential to the humans you employ, says Victoria Dew, CEO of Dewpoint Communications and an internal comms aficionado. And it’s good for business, too.If you’re relying on people to run your business – and not robots or machines alone – then Victoria says you should be creating…
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Ever feel like, as an internal communicator, you’re fighting an uphill battle all by yourself? This week’s guest on The Internal Comms Podcast has exactly what you need.Host Katie Macaulay welcomes internal communications strategist, author, and certified communication management pro, Emily Hecker.With over a decade of experience under her belt, Em…
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This week on The Internal Comms Podcast, host Katie Macaulay is joined by Sim Sian, Head of Equality, Diversity and Inclusion at Mitie, and Yvonne O’Hara, formerly Mitie’s Group Head of Internal Communication and Engagement.Equality, diversity and inclusion, or ED&I, is fast climbing the corporate agenda. Creating an equitable environment that cele…
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In this episode of the Internal Comms Podcast, host Katie Macaulay is joined by Access Group’s Global Head of Communications and Engagement, Paul Downey. Paul caught Katie’s attention on LinkedIn, where he was discussing his unique approach to internal communications for a global, largely remote audience. With over 6,500 colleagues to engage, Paul …
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In this episode of the Internal Comms Podcast, host Katie Macaulay is joined by Anne Morriss.Anne is an entrepreneur, author, public speaker, and the Executive Founder of the Leadership Consortium, an accelerator dedicated to helping leaders thrive. And cutting across it all is Anne’s commitment to fixing things. On Fixable, a podcast she co-hosts …
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It’s often said we must understand the past to build the future, and that sentiment sits at the very heart of this episode.This week on The Internal Comms Podcast we welcome professors Michael Heller and Joe Chick, of Brunel University. Michael and Joe were recently awarded a considerable grant from the UK government to write an institutional histo…
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Season 10 of the Internal Comms Podcast kicks off with one of Katie’s most compelling conversations yet. Shil Shanghavi is a public speaking specialist, storyteller and head of speaker coaching for TEDx, Perth. He's gained an international reputation for both his captivating keynote speeches and the way he coaches others to speak. He helps everyone…
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Our summer break is drawing to a close, Katie has dusted off her mic and we’re ready to launch Season 10 of The Internal Comms Podcast! This season, we’ll be welcoming more of the bright lights in the communications industry to the hot seat. Packed with insights from some of the most influential comms leaders from all corners of the globe, this sea…
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In this moment, we catch up with Mike Klein, former political consultant, modern-day communications stalwart, and two-time guest on the Internal Comms Podcast. Mike breaks down how organisations can find the four types of influencers that operate within the proverbial ‘walls’ of the business. When segmenting our workforce to find out who we’re actu…
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What’s our one true purpose as internal communicators? It’s the question we’re all seeking the answer to. This moment takes us back to when Katie first welcomed Sue Dewhurst and Liam FitzPatrick, co-authors of Successful Employee Communications: A Practitioner’s Guide to Tools, Models and Best Practice for Internal Communication, and masterminds be…
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If there’s one thing we’re clear about at AB, it’s that communication should not be a one-way street. And that’s what this moment is about. We head back to Episode 13, where Katie sat down with the ‘Doctor of IC’, Kevin Ruck, to explore exactly how communication needs to shift at each level of an organisation. They discuss the theory that line mana…
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As communicators, we could often do with slowing things down a little. In this moment, Henry Normal – author and co-founder of production company Baby Cow, which he founded with Steve Coogan – explains to Katie how life with his autistic son Johnny has taught him many valuable lessons about how we communicate with one another. From the problem with…
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Have you heard of an inside-out approach to communication? It’s no secret that today’s internal comms messages seep into the world outside the office walls. After all, anything you say to your colleagues, bar protected IP and trade secrets, should be fit for external consumption. We’ve seen it time and time again: a leader sends out a poorly advise…
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We’re ending Season 9 of the Internal Comms Podcast with a bang this week, as Sally Susman takes to the hot seat for her second appearance. Sally is Executive Vice President and Chief Corporate Affairs Office at Pfizer, and on episode 55 she shared with Katie what it was like being on the company's vaccine development task force and being in the ro…
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In modern business, integrity is non-negotiable. As legislation ramps up in lockstep with colleague and customer demands, operating an ethical business in line with global regulations has never been more important. That’s where Jonathan Satinsky comes in. As Johnson Matthey’s Group Head of Ethics and Compliance, he’s tasked with the challenge of em…
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Define ESG… Well, it stands for environment, social and governance. But can you really define what ESG actually is?Put very simply, ESG is a set of criteria used to evaluate a company's impact on people and the planet. It’s not just about ‘operating sustainably’ and it's becoming increasingly important to investors, consumers and employees. But we …
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It seems everyone’s talking about resilience, the ability to bounce back from misfortune or adversity. But as Bruce Daisley explains to host Katie Macaulay, there’s something wrong with what he calls the ‘resilience orthodoxy’, the idea that it’s not really what happens to you that matters, but your attitude to what’s happened. In this, his second …
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With over 130,000 colleagues, and a 100-year history, Unilever is one of the world’s largest consumer goods companies. And this week on the Internal Comms Podcast, we get a peek behind the curtain at how their IC function keeps them all supported and engaged.Our guest this week is Charlotte Carroll, Unilever’s Global Head of People Communications. …
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“The days we fail are the days our competitors live to regret,” said the late, great Niki Lauda. And that’s what this episode of the Internal Comms Podcast is all about.This week, host Katie Macaulay welcomed Nicole Bearne, Head of Internal Communications for the Mercedes-AMG Petronas Formula One team. The F1 team competes at the very pinnacle of m…
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Ever considered what it takes to become an effective communications consultant? Then this week’s episode of The Internal Comms Podcast is for you. Host Katie Macaulay welcomes Simon Monger to the hot seat to discuss internal comms, change, engagement, authenticity and the power of being just that little bit disruptive. Simon has a breadth of experi…
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This week on The Internal Comms Podcast, host Katie Macaulay welcomes Audacity’s Jason Anthoine. Jason has spent three decades working in internal communication, employee experience and culture change, and has a refreshing take on the profession.Jason says on his company website: “I do one thing: I help companies inform, involve and inspire their e…
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This week on The Internal Comms Podcast, host Katie Macaulay welcomes culture-chameleon Shane Hatton. Shane is many things – author, international speaker, trainer, leadership coach, podcast host… but he best describes his journey as “a long collision of marketing, leadership and psychology.”Shane is the author of Lead the Room and Let’s Talk Cultu…
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This week on The Internal Comms Podcast, host Katie Macaulay welcomes Nicholas Wardle. Nicholas is Head of Employee Experience at Brand Experiences, and co-author of ‘Monetising the Employee Experience’. So, it’ll come as no surprise that this conversation offers some deep insight into the many ways motivated colleagues can drive productivity and u…
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This week on The Internal Comms Podcast, host Katie Macaulay welcomes Sam Bleazard. Sam’s role as Employer Brand Content Producer takes him behind the scenes of ‘the world’s most famous corner shop’, Fortnum and Mason and, in the second episode of season nine, join Katie as she gets an exclusive behind-the-scenes peak at life at the King’s grocer.F…
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The Internal Comms Podcast is back for Season 9! To kick off this season, we welcomed BizJuicer’s Andy Goram to the hot seat. Andy’s passion for building businesses ‘from the inside-out’ aligns rather nicely with our own ethos at AB, and makes him the perfect guest to help inspire and inform our listeners.Andy’s formative working experiences were i…
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