Nate and Joy are founders and directors of a faith-based missions organization. Because they lead and work together every day, this creates interesting marriage dynamics. Listen as Nate & Joy candidly discuss communication issues, thoughts on marriage, and awkward opinions about anything and everything. They'll keep it real and awkward. Listen as Nate and Joy as they candidly discuss communication issues, thoughts on marriage, and share a plethora of awkward options about anything and everyt ...
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How do you design digital products that people actually want? Get UX tips and insights from experts behind some of the most successful digital transformations and experiences in the world. Each 25-minute interview is a candid conversation with the thinkers, doers, and builders at the forefront of UX design, accessibility in the user experience, and product management. Learn everything from how you can turn around a product launch failure, to how AI can make a designer’s life easier, and even ...
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Glass Chat is simply that! Conversations with American glass blowers about the medium and their voice on the current artistic landscape.
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How women’s health app Clue uses jobs to be done for product success
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Episode web page ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down p…
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Small words, big impact: how content tweaks can boost engagement by 30%
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Episode web page ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked, please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down p…
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How Signet Jewelers leverages customer insights across omni-channel experiences
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Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insig…
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Best practices for activating your customer insights
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Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a 6-question survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provid…
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Building trust in email marketing with Cornell’s Ashley Budd
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Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable …
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Why Focusing on User Outcomes (Not Outputs) Is the Future of Product Development
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Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable …
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How to convince your boss to send you to The Human Insight Summit (THiS) in Austin, Texas
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Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable …
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Mastering user-centric design during times of uncertainty
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Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable …
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Could empowering design teams be the key to your digital success?
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Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable …
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Unlocking collaboration: Kasey Canlas from Genesys on leveraging internal expertise in UX research
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Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable …
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Can the Zero Blockers framework overcome the pitfalls of agile?
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Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will help us tailor our content to better meet your needs and interests, ensuring Insights Unlocked continues to provide valuable …
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Holiday retail success: digital tips from Brian Walker
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In this Insights Unlocked episode, Brian Walker shares expert insights on how retailers can master digital commerce this holiday season. From optimizing e-commerce fundamentals to navigating the complexities of retail media and omnichannel strategies, Brian shares invaluable tips to help you stay ahead in a competitive market. Whether you're a reta…
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Designing for Impact: Insights from Richard Dalton, Head of Design at Verizon
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In the latest episode of Insights Unlocked, Richard Dalton, Head of Design for Consumer at Verizon, shares his framework for designing sustainable customer experiences from how you build the team to nurturing a customer-aware organization. Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ…
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How to build and manage a high-performing digital team from scratch
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In this episode, Rebecca Goodman, the Chief Digital Officer at the FDIC, shares her advice for building a team from scratch. Episode web page ----------------------- >>> Insights Unlocked audience survey <<< Link https://bit.ly/3y4u9IJ We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will …
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Building an AI-powered product development process
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In this episode, Nathan Isaacs talks with Anthony Maggio, VP of Product Management at AirTable, about building an AI-powered product development process. Episode web page ----------------------- >>> Insights Unlocked audience survey <<< We're conducting a survey to learn more about our listeners, and we'd love your participation! Your feedback will…
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How to build trust within cross-functional teams: leadership insights from Shopify’s Mamuna Oladipo
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In this episode, Nathan Isaacs talks with Mamuna Oladipo, VP of Product at Shopify, about building trust within an organization. Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicat…
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How to build scalable design systems that unite designers and developers
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In this episode, Nathan Isaacs talks with Parisa Bazl from Commvault Systems about building scalable design systems that unite developers and designers. Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person cus…
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Why your design system needs a business-centric approach
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In this Insights Unlocked episode, T. Rowe Price’s Alex Wilson explains why you should take a business-centric approach to managing your design system. Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person cust…
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How the ‘pulling the thread’ methodology can help solve your complex problems
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In this Insights Unlocked episode, Toast’s Jehad Affoneh describes the ‘pulling the thread’ methodology to solve complex problems. Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedic…
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Designing for Everyone: Digital Accessibility Insights with Karen Hawkins
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In this enlightening episode of Insights Unlocked, host Nathan Isaacs sits down with Karen Hawkins, Principal of Accessible Design at Level Access, during the UXDX conference in New York City. Together, they dive deep into the world of digital accessibility, exploring why it remains a critical yet often overlooked aspect of design. Karen shares val…
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How to Design Effective Customer Surveys: Insights from Caroline Jarrett
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Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insig…
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Embracing change in UX: insights from Jakob Nielsen
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Episode web page ----------------------- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insig…
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The UX Research Reckoning one year later: Insights from Judd Antin
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Episode web page The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. …
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Calculating and communicating the ROI of UX research in your organization
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> Episode website < The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the busines…
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1
How to leverage customer feedback for improved marketing engagement
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Episode web page The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the business. …
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How to demystify Information Architecture for improved user experiences
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> Episode website < The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annual, in-person customer conference dedicated to helping organizations understand their customers by showing and sharing, first-hand, the possibilities of using human insight across the busines…
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Embracing Humanity-Centered Design with Don Norman
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Join us for a profound conversation with Don Norman, a pioneer in user experience and human-centered design. In this episode, Don unpacks the essence of staying curious throughout life, rethinks traditional design principles in favor of humanity-centered approaches, and examines the evolving role of AI in design. Episode website ---- The Human Insi…
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Thrive in UX by adding survey mastery to your skill set
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Episode web page In this enlightening episode of Insights Unlock, we sit down with Jennifer Romano, a seasoned UX leader with experience at tech giants like Google, Facebook, and Instagram. Hosted by Lija Hogan, this discussion delves into the current challenges and promising future of the UX industry, the evolving job market, and the increasing re…
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What to consider when designing your augmented future
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Episode web page In this Insights Unlocked episode, UserTesting’s Andy MacMillan talks with David Rose about designing our augmented realities and what UX designers, product leaders and others should consider as they take on that challenge. ---- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, t…
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How to transform your UX design process with continuous customer feedback
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Episode web page In this Insights Unlocked episode, UserTesting’s LeTisha Shaw talks with REI’s Monique Lalonde about their continuous interview program with customers to support the product development life cycle. ---- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is…
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Navigating the Future of UX Research: Insights from Dave Hora
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Episode web page In this Insights Unlocked episode, Andy MacMillan, CEO of UserTesting, talks with Dave about the rapidly transforming UX research landscape, shedding light on how technological advances are reshaping our approach to understanding user experiences. ---- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is he…
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How to succeed as a solo UX designer and product developer in 2024
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Episode web page In this Insights Unlocked episode, UserTesting’s Sean Treiser talks with UI/UX and product designer Karla Fernandes about designing, developing, testing and launching products on your own. ---- The Human Insight Summit (THiS) PROMO Code The Human Insight Summit (THiS) is headed to Austin, Texas, this October 28-30. THiS is our annu…
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In this Insights Unlocked episode, UserTesting’s CEO Andy MacMillan talks with Chris Messina, co-founder of the Ride Home AI Fund. They discuss AI’s rapid integration into our lives; ways in which AI will revolutionize work; the key elements of a successful product today; as well as Chris’s investment strategy for AI startups.…
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How UX Research for AI and machine learning (ML) is different from UX Research for design
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In this Insights Unlocked episode, Lawrence Williams talks with Dawn Procopio, founder and principal UX researcher at AI-Ethicist.com. They explore the critical role of UX researchers in ensuring that machine learning models are human-centered and ethically sound.Af UserTesting
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Supercharge your research with intentional (and connected) note-taking
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In this Insights Unlocked episode, UserTesting’s Lija Hogan talks with Jorge Arango, author of the new book Duly Noted: Extend Your Mind Through Connected Notes. They discuss the power of note-taking to help you be more knowledgeable and creative, both at a personal level and collaboratively with teams.…
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How to build products customers actually love with continuous discovery
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In this Insights Unlocked episode, Teresa Torres — author of Continuous Discovery Habits, which has now sold more than 100,000 copies — talks about the importance of customer input earlier in the product development lifecycle to better dial in product market fit and reduce wasted costs. Teresa has coached hundreds of teams at companies of all sizes…
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In this episode of UserTesting’s Insights Unlocked podcast, Andy MacMillan talks with Pablo Stanley about AI’s impact on design. Pablo is the founder or co-founder of several design brands, most recently Bueno and the Musho AI plugin for Figma. Previously he was a lead designer at InVision, as well as a staff designer at Lyft and Udemy. He teaches …
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Create an internal Insights Council to inform and influence business decisions
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In this bonus episode, we look back to our conversation from Season 6, Episode 53 with Monal Chokshi, Head of Research & Insights at Dropbox. In this clip, Monal shares tips for anyone looking to build a research team from the ground up at a company, as well as tips for next leveling a research team that already exists. She also explains how she cr…
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UX Research - Less Order Taking, More Strategic Advising
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In this bonus episode, we look back to our conversation in Episode 87 with Ari Zelmanow and UserTesting’s Michelle Huff. Ari is a former police detective turned UX researcher and now leads User Experience Research at Twilio. In this clip, Ari explains why he thinks we need to reinvent UX researchers role within organizations to be less of a service…
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Welcome back to Insights Unlocked. Our next season kicks off in a few weeks with some incredible guests such as Judd Antin, Jennifer Romano, Teresa Torres, and Pablo Stanley among others. In this episode, we look back to our conversation in Episode 17 with Christian Idiodi, Partner at Silicon Valley Product Group. We ask him about how teams and ind…
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Down time during the holidays? Update your portfolio or LinkedIn profile
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Welcome back to Insights Unlocked and a very happy holidays to everyone. For many people, the holiday season is a time for taking a break from work as we visit friends and loved ones and otherwise recharge our batteries. In this short encore episode, we listen to the conversation UserTesting's CEO Andy MacMillan had with Sarah Doody from Career Str…
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From idea to prototype: a step-by-step process for innovative digital product design
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In this episode, UserTesting’s Lija Hogan talks with Leeyat Tessler, Senior User Experience Researcher at Capital One's Innovation Lab. Leeyat provides an inside look into the Lab's purpose-built space, where groundbreaking digital products are born. From initial research to the Wizard of Oz testing, they explore the intricacies of UX research and …
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Building a customer feedback loop for your startup or small business
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In this Insights Unlocked episode, we talked with Siena Hickey from Sanzo Strategy Group about why startup founders should lean into talking with their customers more, and what the risks are if they don’t. Siena has consulted brands across America, Europe, Asia, and Africa on the nuances of product market fit. Customer feedback allows you to identi…
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Fostering human connection for hybrid and remote design teams
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In this week’s Insights Unlocked, Alex Mullans, product lead at Figma, provides insightful perspectives and strategies for maintaining human connections in remote design teams during his conversation with Liz Miller, vice president and principal analyst at Constellation Research.Af UserTesting
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Driving global social change through research and design
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18:22
Af UserTesting
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A 2-step matrix for making customer insights more actionable with Aline Thomé from Raiffeisen Bank International
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In this week’s Insights Unlocked, we chat with Aline Thomé, a senior UX/UI designer at Raiffeisen Bank International about the challenges she faced introducing UX research to a large and established international organization, highlighting the importance of resilience. The Austrian banking group operates 13 subsidiary banks in Central and Eastern E…
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How can AI elevate your UX Design? Insights from Chief Scientist Ranjitha Kumar
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In this Insights Unlocked episode, Liz Miller interviews UserTesting’s Chief Scientist Ranjitha Kumar about her unique perspective on integrating AI and machine learning (ML) into UX and experience research.Af UserTesting
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Running a beta pilot to successfully launch a (hardware) product
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In this Insights Unlocked episode, Anne Wilbers, a Senior Design Researcher at Canopy, shares her experiences UX testing the new Canopy Pickup Cam system ranging from the installation guides, hardware, app, website landing pages and more. The Canopy Pickup Cam is a smart security camera that works for most trucks. Theft from trucks and other vehicl…
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Leveraging the 6 UX bottlenecks to transform your business
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19:39
In this episode of Insights Unlocked, Liz Miller from Constellation Research talks with Dr. David Evans, a Senior Research Manager at Microsoft and author of Bottlenecks: Aligning UX Design with User Psychology. Listen to their conversation to get a better understanding on why certain designs work and others fail and what that may mean for your org…
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Unlocking success: navigating product pitfalls by implementing customer-centric design
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24:49
Af UserTesting
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