Join Rick Watson, 20+ year eCommerce veteran and CEO & Founder of RMW Commerce, to hear all the latest in the world of eCommerce — from established players like Amazon and Shopify to the new startups, fresh off their latest round of funding. From Marketplaces to Direct-to-Consumer to Supply Chain to Payments, it’s all here. New episodes every Monday, just in time for your morning commute! Find more great content from Rick on LinkedIn: https://www.linkedin.com/in/ecommercestrategyconsulting/
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The omnichannel podcast in which we unbox tales of online retail and digital transformation
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S2 E9: Rick Watson, CEO & Founder, RMW Commerce Consulting — Smooth Operations
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Our guest this time round is the 'notorious' Rick Watson. If e-commerce platforms were restaurants, Rick would be the food critic who would make them tremble most. Rick, Ger and Gordon talk about the big things that get in the way of online retail success. Overindulgence in bespoke technology solutions. Not even knowing what customer problem the bu…
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October 28th, 2024: Is 2024 the Generative AI holiday? Amazon's new low cost store concept might as well be called "Off-Prime", is 2025 the year bad eCommerce content officially dies? And BigCommerce expands ...
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Today on our show: Is 2024 the Generative AI holiday? Amazon new low cost store concept might as well be called "Off-Prime" Is 2025 the year bad eCommerce content officially dies? BigCommerce expands its leadership team And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. http…
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October 21st, 2024: Optimization will be the watchword in 2025, OpenStore pivoting into Helpdesk Software, Walmart appoints Seth Dellaire as Chief Growth Officer, and new report shows Unicorns lack exit ...
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14:35
Today on our show: Optimization will be the watchword in 2025 OpenStore pivoting into Helpdesk Software Walmart appoints Seth Dellaire as Chief Growth Officer New report shows Unicorns lack exit options And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommer…
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October 14th, 2024: Holiday season preview, what’s happening with Shop Promise? Former Amazon leader Dave Clark raises $100M for Auger and marketplaces like eBay are dropping their fees
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Today on our show: Holiday season preview What’s happening with Shop Promise? Former Amazon leader Dave Clark raises $100M for Auger Marketplaces like eBay are dropping their fees And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcas…
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October 7th, 2024: Lightspeed exploring strategic alternatives, Loop creates offset return feature, CVS conducting a strategic review, and Travis Hess named new BigCommerce CEO
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Today on our show: Lightspeed exploring strategic alternatives Loop creates offset return feature CVS conducting a strategic review Travis Hess named new BigCommerce CEO And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonwe…
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S2 E8: Ntola Obazee, Ecommerce Specialist - Innovation and Change
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In this episode, omnichannel specialist Ntola Obazee talks about the reality of going where no brand (or at least your brand) has gone before. Ntola speaks with Ger and Gordon about entering new markets successfully, inspiring your team to give their best, segmenting your market and curating your collections. She also gives first-hand insight into …
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September 30th, 2024: John Donahoe steps down from Nike, Amazon introduces new supply chain service, what’s going on with the retail job market? And the fight over de minimis and how this will end
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Today on our show: John Donahoe steps down from Nike Amazon introduces new supply chain service What’s going on with the retail job market? The fight over de minimis and how this will end And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerc…
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September 23rd, 2024: Shopify’s progress in the enterprise market, Biden White House makes de minimis announcement, Amazon’s return to office memo code for layoffs, and Salesforce makes several release ...
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18:34
Today on our show: Shopify’s progress in the enterprise market Biden White House makes de minimis announcement Amazon’s return to office memo code for layoffs Salesforce makes several release announcements at Dreamforce - or does it? And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, …
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September 16th, 2024: What is going on with Bolt, Walmart and StockX partner up, Bankrate holiday consumer survey results, creating the perfect board presentation
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Today on our show: What is going on with bolt? Walmart and StockX partner up Bankrate holiday consumer survey results Creating the perfect board presentation And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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S2 E7: Jamie Roller, Marketplaces Director, Dr. Squatch - The Battle of the Buy Box
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Join Jamie Roller, Marketplaces Director at Dr Squatch, as she talks Gordon and Ger through the trials and tribulations of marketplaces. Find out why she's the Amazon Queen, as she explains how to tame the intricacies of the world's biggest online marketplace and keep winning the Buy Box. Jamie also discusses balancing Amazon with other marketplace…
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September 9th, 2024: Walmart Marketplace expands services for sellers, a few notes on planning, Paul Graham’s “Founder Mode” essay, and Temu starting to recruit US brands
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Today on our show: Walmart Marketplace expands services for sellers A few notes on planning Paul Graham’s “Founder Mode” essay Temu starting to recruit US brands And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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September 2nd, 2024: BigCommerce looks like it’s not selling, Shopify hires a new Chief Technology Officer, why technology is not a business differentiator for brands, and are layoffs the order of the ...
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Today on our show: BigCommerce looks like it’s not selling Shopify hires a new Chief Technology Officer Why technology is not a business differentiator for brands Are layoffs the order of the day in eCommerce? And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rm…
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Sorry, Watsonians, we're on a brief hiatus this week. But fear not, we'll be back next week so be sure to tune in!Af RMW Commerce
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S2 E6: Mike Ryan, Head of Ecommerce Insights, Smarter Ecommerce - Data-driven Pushback
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Mike Ryan, Head of Ecommerce Insights at Smarter Ecommerce, talks to Gordon and Ger about the potentially unholy marriage between data and advertising automation that can erode your control of your ecommerce performance. Specifically, Mike takes the boys through how to manage ecommerce marketing tools like Google's Pmax, which, left unchecked, can …
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August 19th, 2024: Salesforce acquires POS platform PredictSpring, Amazon announces new peak season fulfillment policies, Ace Hardware plots a new stores strategy and TikTok, and Temu founder shopping ...
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Today on our show: Salesforce acquires POS platform PredictSpring Amazon announces new peak season fulfillment policies Ace Hardware plots a new stores strategy Temu founder shopping like a billionaire And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerc…
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August 12th, 2024: Amazon reports Q2 earnings, Allbirds reports financial results, Amazon signs deal with Pinterest and TikTok, and Shopify crushes its earnings
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Today on our show: Amazon reports Q2 earnings Allbirds reports financial results Amazon signs deal with Pinterest and TikTok Shopify crushes its earnings And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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August 5th, 2024: Companies are trading down talent, top items from Paypal’s Q2 2024 earnings call, designer brand Prada posts revenue gains, and Temu announcements signal a company shift
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Today on our show: Companies are trading down talent Top items from Paypal’s Q2 2024 earnings call Designer brand Prada posts revenue gains Temu announcements signal a company shift And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podc…
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S2 E5: Jessica Lesesky, Vice President & General Manager, Shutterfly & Snapfish - Two Brands, One Mind
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How do you manage two brands that provide overlapping services? That's the job facing Jessica Lesesky, Vice President & General Manager of Shutterfly & Snapfish, which both offer customised online printing on to a wide range of media. In this episode, Jessica tells Ger and Gordon how her team keep both brands distinct and thriving, using a blend of…
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July 29th, 2024: UPS reports Q2 earnings, Google not ending cookies after all, Amazon Prime Day roundup, and new marketplace whitepaper released
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Today on our show: UPS reports Q2 earnings Google not ending cookies after all Amazon Prime Day roundup New marketplace whitepaper released And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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July 22nd, 2024: Amazon Prime Day expected to hit records in 2024, Commercetools announces CEO transition, the importance of reputation in eCommerce, and eCommerce sales will hit $1T this year
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14:32
Today on our show: Amazon Prime Day expected to hit records in 2024 Commercetools announces CEO transition The importance of reputation in eCommerce eCommerce sales will hit $1T this year And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerc…
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July 15th, 2024: Saks acquires Neiman Marcus Group, speaking about personalization at The Lead Event in NYC, Nike is struggling trying to be a tech company, and Amazon previews direct from China program ...
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13:37
Today on our show: Saks acquires Neiman Marcus Group Speaking about personalization at The Lead Event in NYC Nike is struggling trying to be a tech company Amazon previews direct from China program And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.co…
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S2 E4: Gavin Williams, Former Global Director of Digital & E-commerce, Creed - A Ban on Squirrel Hunting
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In this episode, Gavin Williams, former Global Director of Digital and E-commerce with luxury fragrance brand Creed, says we should put a ban on squirrel hunting, until we've figured out whether the squirrel is worth the hunt. He takes Gordon and Ger (and you too, if you hit the play button) through the many things (so many) luxury retailers and br…
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Attention, Watsonians! Pardon us as we were on a brief hiatus over the holiday week - we'll be back next week with a brand new episode!Af RMW Commerce
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July 1st, 2024: Target reshuffles its leadership team and Shopify releases summer editions
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Today on our show: Target reshuffles its leadership team Shopify releases summer editions And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweeklyAf RMW Commerce
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June 24th, 2024: CMACH 3 event in New York City recap, May retail sales data released, Beyond loses a CEO, and Instacart expands retail media into Youtube
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13:39
Today on our show: CMACH 3 event in New York City recap May retail sales data released Beyond loses a CEO Instacart expands retail media into Youtube And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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S2 E3: Paul Sherratt, Founder & CEO of gloveglu - Gripping Stories
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Gordon and Ger are joined by Paul Sherratt, CEO and Founder of gloveglu, to talk about making goalkeeping gloves grippy and sticky. Is it cheating? (No, it isn't.) Is it innovative? (Yes, it absolutely is.) You'll learn how Paul came up with the idea, what went into developing gloveglu, and how he used the power of a teenage TikTok producer to tap …
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June 17th, 2024: Could Amazon deliver the mail? Costco expanding its ad network, McKinsey state of the consumer 2024 report, and Loop and Happy Returns partner up
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Today on our show: Could Amazon deliver the mail? Costco expanding its ad network McKinsey state of the consumer 2024 report Loop and Happy Returns partner up And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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June 10th, 2024: Amazon Buy with Prime off to a slow start, Shein launches Shein Exchange Resale Program in UK and Europe, eBay expands its consignment service, and a call to action for brands
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15:07
Today on our show: Amazon Buy with Prime off to a slow start Shein launches Shein Exchange Resale Program in UK and Europe eBay expands its consignment service A call to action for brands And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerc…
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June 3rd, 2024: Paypal is building an ads platform, TJMaxx not afraid of Temu and Shein, BigCommerce getting serious about its partner ecosystem, and Amazon growing its share of retail
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11:21
Today on our show: Paypal is building an ads platform TJMaxx not afraid of Temu and Shein BigCommerce getting serious about its partner ecosystem Amazon growing its share of retail And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podca…
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May 27th, 2024: Target earnings indicate big trouble, Macy’s provides preview into restructuring, Salesforce unveils new Einstein features, and Walmart earnings stand out
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14:52
Today on our show: Target earnings indicate big trouble Macy’s provides preview into restructuring Salesforce unveils new Einstein features Walmart earnings stand out And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekl…
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S2 E2: Shane Linehan, VP Marketing at Raylo - The Raylo Halo
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46:20
Gordon and Ger are joined by Shane Linehan, VP Marketing with Raylo, to talk about the circular economy and electronic consumer goods. Shane talks about unlocking huge residual value for customers (and revenue for businesses). He also discusses launching an unknown brand with an unknown offering—one that now has 100,000+ paying subscribers. The boy…
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May 20th, 2024: Amazon AWS CEO to step down, Home Depot earnings disappoint, Shein rejected from NRF membership, and Shopify acquires Peel Analytics founders
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16:33
Today on our show: Amazon AWS CEO to step down Home Depot earnings disappoint Shein rejected from NRF membership Shopify acquires Peel Analytics founders And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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May 13th, 2024: The Fall and Fall of Peloton, Forrester's Wave Report, and Digital Evolution
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7:43
Today on our show: The Fall and Fall of Peloton Forrester’s New Wave Report What’s On My Mind About Digital Evolution https://www.rmwcommerce.com/ecommerce-podcast-watsonweeklyAf RMW Commerce
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May 6th, 2024: Amazon reports terrific Q1 2024 earnings, Nordstrom launches its marketplace, Paypal earnings reflects life in the slow lane, and UPS to power Shein returns in Forever 21 stores
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17:18
Today on our show: Amazon reports terrific Q1 2024 earnings Nordstrom launches its marketplace Paypal earnings reflects life in the slow lane UPS to power Shein returns in Forever 21 stores And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecomme…
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April 29th, 2024: Paypal’s coming battle with Shopify, Nike’s failures highlight leadership issues, UPS Q1 2024 earnings shows continued decline, and SaaS growth down from 2022 highs
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15:55
Today on our show: Paypal’s coming battle with Shopify Nike’s failures highlight leadership issues UPS Q1 2024 earnings shows continued decline SaaS growth down from 2022 highs And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-w…
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S2 E1: Paul Rogers, Ecommerce Consultant and Co-Founder of Vervaunt - Engaged Ecommerce
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41:06
In this episode, recorded live at The Laughter Lounge in Dublin at StudioFory9's Transformation: Excellence in Ecommerce conference, Ger and Gordon talk on stage with Paul Rogers, ecommerce consultant and founder of Vervaunt, a London-based eCommerce consultancy and performance marketing agency. They discuss clienteling, unified commerce, Shopify's…
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April 22nd, 2024: Confusing economic signals in 2024, Shein faces new class action lawsuit, GoPuff partners with Shopify to help CPG brands, and Macy’s kicks off its store closings
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14:42
Today on our show: Confusing economic signals in 2024 Shein faces new class action lawsuit GoPuff partners with Shopify to help CPG brands Macy’s kicks off its store closings And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-wat…
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April 15th, 2024: AllBirds gets Nasdaq delisting warning, Revenue and profit at TikTok’s ownership growing, Andy Jassy releases annual shareholder letter, and Inventory and cashflow key to the future of ...
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18:06
Today on our show: AllBirds gets Nasdaq delisting warning Revenue and profit at TikTok’s ownership growing Andy Jassy releases annual shareholder letter Inventory and cashflow key to the future of retail And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcomme…
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April 8th, 2024: UPS wins US Postal contract from FedEx, Beyond.com has a new vision, Home Depot acquires SRS distribution, and Amazon removes Just Walk Out From its Amazon Fresh stores
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16:52
Today on our show: UPS wins US Postal contract from FedEx Beyond.com has a new vision Home Depot acquires SRS distribution Amazon removes Just Walk Out From its Amazon Fresh stores And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podca…
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April 1st, 2024: UPS announces new initiatives in Analyst Day, Canada Goose announces shakeup, Shein's supply chain as a service initiative a "Pearl Harbor" moment for retailers, and Commercetools releases ...
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16:23
Today on our show: UPS announces new initiatives in Analyst Day Canada Goose announces shakeup Shein's supply chain as a service initiative a "Pearl Harbor" moment for retailers Commercetools releases a company update And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https:…
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March 25th, 2024: Shoptalk 2024 recap, Nordstrom could be taken private, Temu’s owner PDD doubles annual profit, and Google launches retail media beta
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12:56
Today on our show: Shoptalk 2024 recap Nordstrom could be taken private Temu’s owner PDD doubles annual profit Google launches retail media beta And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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March 18th, 2024: The end of the free shipping era is greatly exaggerated, software as a service keeps getting harder, American Eagle’s logistics capitulation ends the pandemic logistics fever dream, and ...
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17:11
Today on our show: The end of the free shipping era is greatly exaggerated Software as a service keeps getting harder American Eagle’s logistics capitulation ends the pandemic logistics fever dream Shopify at Morgan Stanley tech conference 2024 takeaways And finally, The Investor Minute, which contains 5 items this week from the world of venture ca…
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March 11th, 2024: Key learnings on Temu from recent report, Klaviyo launches a professional services offering, Amazon launching mini Whole Foods in New York City, and Target reports Q4 earnings
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16:05
Today on our show: Key learnings on Temu from recent report Klaviyo launches a professional services offering Amazon launching mini Whole Foods in New York City Target reports Q4 earnings And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerc…
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March 4th, 2024: Shopify GMV closing in on Amazon, Macy’s announces a new vision, Amazon aggregator Thrasio declares bankruptcy, and Klaviyo reports 2023 Q4 earnings
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18:06
Today on our show: Shopify GMV closing in on Amazon Macy’s announces a new vision Amazon aggregator Thrasio declares bankruptcy Klaviyo reports 2023 Q4 earnings And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast-watsonweekly…
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February 26th, 2024: Walmart’s Q4 earnings release, Bed Bath and Beyond and Overstock name new CEOs, Macy’s in a battle with investors, and what are UPS and FedEx telling us about the economy?
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13:23
Today on our show: Walmart’s Q4 earnings release Bed Bath and Beyond and Overstock name new CEOs Macy’s in a battle with investors What are UPS and FedEx telling us about the economy? And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-po…
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February 19th, 2024: Shopify reports Q4 2023 earnings, Target has a new strategy: Become Tar-Mu, Walmart may be Looking to buy TV maker Vizio, and celebrating the 5th Anniversary of RMW Commerce
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17:06
Today on our show: Shopify reports Q4 2023 earnings Target has a new strategy: Become Tar-Mu Walmart may be Looking to buy TV maker Vizio Celebrating the 5th Anniversary of RMW Commerce And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-…
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February 12th, 2024: Our recap of January 2024 eCommerce news, Amazon releases their Q4 2023 earnings report, footwear brand New Balance adds a resale marketplace and RMW Commerce’s 2024 Outlook
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15:48
Today on our show: Our recap of January 2024 eCommerce news Amazon releases their Q4 2023 earnings report Footwear brand New Balance adds a resale marketplace RMW Commerce’s 2024 Outlook And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce…
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December 25th, 2023: Special Announcement
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Attention, Watsonians! The Watson Weekly will be on a brief hiatus as Rick and his family celebrate the arrival of their new baby. We'll be back with new episodes in February. Until then, keep prosperous and we'll see you soon! https://www.rmwcommerce.com/ecommerce-podcast-watsonweeklyAf RMW Commerce Consulting
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December 18th, 2023: Macy’s gets a buyout offer, recap from Amazon CEO Andy Jassy on CNBC, CommerceHub makes an acquisition and rebrands as Rithum, and Zulily files lawsuit against Amazon
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14:44
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Today on our show: Macy’s gets a buyout offer Recap from Amazon CEO Andy Jassy on CNBC CommerceHub makes an acquisition and rebrands as Rithum Zulily files lawsuit against Amazon And finally, The Investor Minute, which contains 5 items this week from the world of venture capital, acquisitions, and IPOs. https://www.rmwcommerce.com/ecommerce-podcast…
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S1 E10: Paul Stafford, Head of Digital Marketing, Retail Media & Online Brand at Superdrug - Retail Media Magnifies
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47:29
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Retail media is hot right now, but what is it exactly? And is it fab or fad? Ger and Gordon have the questions. Paul Stafford of Superdrug has the answers. Paul takes you deep into the workings of retail media, and explains how it differs from traditional marketing supports. There's lots of tech. There's lots of creative. And there's lots of potent…
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