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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
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Join WillowTree’s Billie Loewen for a deep dive into growth marketing. In each episode, Billie discusses the latest news and topics in lifecycle marketing, chatting with a wide array of guests, including WillowTree colleagues, client-partners, and industry thought leaders. Let's grow!
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The RevOps Hero Podcast will teach you how to improve and advance your company's revenue operations and your own career. Our clear, concise explanations will help you understand how new developments in the CRM, marketing automation, and data world will affect your company's customer journey lifecycle and pipeline.
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The Logistics of Logistics is a podcast hosted by industry expert Joe Lynch. Joe interviews founders, executives, and innovators who are shaping the future of logistics and supply chain. Topics include transportation, logistics, warehousing, technology, supply chain, and ecommerce. The Logistics of Logistics audience expects an inside perspective of what’s next in logistics and supply chain delivered via podcasts, videos, and articles. Topics include: Transportation Topics Small package, Sma ...
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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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The eCommerce Marketing Podcast walks you through everything that goes into ecommerce marketing -- from inbound marketing to paid advertising to conversions. Learn the strategies top marketing experts use to grow their businesses.
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Biz Queen

Kelly Bagla

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Meet Kelly Bagla, Esq., the Queen of Business Law. With extensive expertise in business law, Kelly demystifies the legal landscape for entrepreneurs and business owners. Her podcast offers clear, actionable advice on navigating the "Legal Lifecycle" of a business—from startup to growth. Kelly covers essential topics like business formation, intellectual property, contracts, and compliance. Tune in to gain confidence and clarity, ensuring your business is legally sound and set for success.
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Straight Talk with Sally

Sally Sparks-Cousins

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Welcome to Straight Talk with Sally. Are you ready to start living life on your terms as a coach or course creator? Well, it's time to stop making excuses and start taking action and gettin' s#%t done. Join Sally as she educates and inspires with thought provoke conversions on Sales, Marketing & Mindset, on what it takes to be a successful 7-figure female entrepreneur while balancing family and lifestyle.
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The JDE Connection

Chandra Wobschall and Paul Houtkooper

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The JDE Connection podcast series, hosted by Chandra Wobschall and Paul Houtkooper, serves as a valuable resource for the JD Edwards ecosystem. Our mission is to educate and inspire members of the JD Edwards community by conducting insightful interviews with various professionals, including Business Analysts (BAs), CNC experts, developers, and other knowledgeable participants. Join us as we delve into the intricacies of JD Edwards EnterpriseOne software and empower our audience with practica ...
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Travel Agent Achievers is an educational podcast by Australian travel professional, Roslyn Ranse. Educating, empowering and encouraging travel agents. Whether you are working in a shop front or as mobile travel agent, we are here to help you grow your business and stay ahead of the competition. We will explore strategies in all facets of business. Sales, marketing, customer service, finance, and project management. Success belongs to the eager and the equipped. The time is now. Design a trav ...
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The Revenue Insights Podcast is your one stop shop to unlock a wealth of knowledge shared by the greatest minds in RevOps. Tune in every Thursday for exclusive interviews on strategy, thought-leadership and industry secrets to take your understanding of RevOps to the next level.
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Shopify Partners

Shopify Partners

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The Shopify Partners podcast will feature in-depth looks at all aspects of ecommerce as well as interviews, opinions and advice from those working at the forefront of ecommerce design.
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Join Darren and Gemma - two marketers, in this relaxed discussion about the latest big topics in marketing with practical advice about how you can grow and build your business. Message us with your marketing challenges and if you'd like to appear on the podcast as a guest.
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We connect, engage, and grow Women in Big Data by unlocking the Career, Big Data, and Analytics know-how of industry experts & thought leaders. Discover Career insights and what you can do with Big Data and Analytics to create a better future for everyone: organizations, societies, and individuals.
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Looking to grow your DTC brand? 'Ecommerce Marketing 101' has the answers. Join us for honest discussions with marketers and creatives who have hands-on experience scaling ecommerce businesses. We'll share the secrets behind their success and dive deep into the strategies they've used to scale their brand. Hosted by Dash.app, the visual content management tool trusted by top ecommerce companies, this podcast takes you behind the scenes of ambitious DTC companies. Whether you're a seasoned pr ...
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show series
 
In this episode of Straight Talk with Sally, we revisit a valuable discussion on the seven stages of the customer life cycle for effective funnel building. Sally emphasizes the crucial role of a compelling lead magnet, a well-structured orientation series, and the benefits of nurturing through personalized one-on-one calls or webinars. She highligh…
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In today's Quick Tip episode of Straight Talk with Sally, we're revisiting a smart content strategy that Sally shared before: repurposing 5 to 20-minute video snippets from your live streams or existing content into valuable giveaways. Whether you're working with past recordings, webinars, or video blogs, these snippets cater to both visual and aud…
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John Delgado and Joe Lynch discuss logistics knowledge work in the AI age. John is CEO of FreightPath, an innovative talent firm that offers both a comprehensive learning management system and a direct candidate sourcing solution. Summary: Logistics Knowledge Work in the AI Age The logistics industry is grappling with a talent shortage, and the ris…
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In this special episode of Retain: The Customer Retention Podcast, host Lauren DeSouza shares an important update with our loyal listeners. As we approach our two-year anniversary, the team is taking a well-deserved seasonal break to recharge and prepare for an exciting return in 2025. But before we go, we need your help! We want to know what you’v…
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Ready to boost your income with affiliate marketing? Tune into this episode of Straight Talk with Sally where we cover the essentials of affiliate marketing and how to use OmniSAM to elevate your earnings. You'll learn the basics, how to set up and manage campaigns, strategies to maximize income, and how OmniSAM can help you avoid common pitfalls. …
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Samantha Jones and Joe Lynch discuss growing in a hyper competitive market. Samantha is the Founder of Samantha Jones Consulting which is focused on helping companies in the logistics industry increase their sustainable revenue by building and implementing customized and enhanced sales and brand strategies. About Samantha Jones Samantha Jones has e…
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In this episode of The JDE Connection, hosts Chandra and Paul explore the functionalities and capabilities within the JD Edwards Customer Relationship Management (CRM) and Health and Safety modules. As part of their ongoing series exploring JDE feature functionality, the provide an overview of the key components Case Management, Service Management …
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In this special episode of Retain: The Customer Retention Podcast, Moe Ash, Founder and Learning Architect at The Catalyst, returns to the show. Last year, Moe joined Retain for a gamification special. Since it was so well received, we’re doing it all over again. This time, we’re asking Moe, what’s new in the world of gamification? Plus, Lauren and…
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Send us a text Mastering the Customer Journey: Insights from Freshworks' Preethie Vimalan In this insightful episode of the Customer Success Playbook Podcast, host Roman Trebon engages in a thought-provoking conversation with Preethi Vimalan, Manager of Onboarding at Freshworks. Preethi shares her expertise on the five key phases of the customer jo…
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In this episode, email deliverability expert Benny Rubin shares insights on effective cold emailing and avoiding the spam folder. He discusses his background in music and how he transitioned to becoming a B2B marketer. Rubin explains the importance of email marketing in enhancing the customer journey and gives examples of successful email campaigns…
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You've reached Quick Tip #6 in our sales psychology series, focusing on building confidence in your product or service. To boost your confidence, know your product inside and out, believe in its value, and be prepared to address any doubts or objections. Show enthusiasm and share personal or client success stories to connect with potential customer…
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In this fifth episode of our six-part Quick Tip series on Sales Psychology, we’re focusing on demonstrating authority and expertise to build trust and credibility. By sharing thought leadership content, offering industry insights, and providing educational resources, you position yourself as a reliable source. Key strategies include publishing arti…
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Joe Ohr and Joe Lynch discuss cyber threats and solutions in the supply chain. Joe Ohr is the Chief Operating Officer at The National Motor Freight Traffic Association (NMFTA), a nonprofit membership organization that represents the interests of less-than-truckload (LTL) carriers. Summary: Cyber Threats and Solutions in the Supply Chain Joe Ohr and…
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Nick Klingensmith and Joe Lynch discuss building resilient sales teams . Nick is the Founder and CEO of Stride Motivation, a company dedicated to transforming lives through inspiring keynote speeches and mindset coaching. Nick is an expert at helping achievement-driven professionals and leaders to overcome fear and rejection and push past self-limi…
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In this episode of the JD Edwards Connection, hosts Chandra and Paul dive into the Project Management module of JD Edwards EnterpriseOne. As part of their ongoing series exploring JDE feature functionality, they provide an overview of the key components within Project Management, including Project Costing, Advanced Job Forecasting, Contract and Ser…
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Don't let leads fall through the cracks! In this episode, discover how to create an effective opportunities pipeline with OmniSAM to track and manage your leads efficiently. 🔍 What You’ll Learn: - What an opportunities pipeline is - How to set it up in OmniSAM - Benefits of a well-structured pipeline - Common pitfalls to avoid 💥 Action Task: Build …
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In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza interviews Francisco Bram, who leads marketing for Albertsons Companies’ Health, Pharmacy and Nutrition Businesses. Francisco, with extensive experience from Uber and Siemens, discusses the transition between large corporations and startups, emphasizing the critical role of a…
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Send us a text In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage in a dynamic conversation with Jarvis Harris, Global Head of Customer Success and Renewals at Xactly. The discussion revolves around creating an effective segmentation plan for first value delivery, emphasizing the importa…
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In this episode, Arlen Robinson interviews Hristo Arakliev, the co-founder and COO of HyperZone, a top-tier Amazon marketing agency. They discuss strategies for DTC brands to be successful on Amazon, including utilizing the subscribe and save feature, focusing on reviews, optimizing listings, and using Amazon PPC. They also touch on the differences…
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Ann Holm and Joe Lynch discuss stop sabotaging your sales. Ann is a Professional Certified Coach specializing in executive, leadership, and personal development. Summary: Stop Sabotaging Your Sales Explore the intricate dynamics of personal growth and professional success within the logistics industry with Joe Lynch and executive coach Ann Holm. De…
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In this fourth episode of our Quick Tip series on Sales Psychology, we’re discussing how to use scarcity to create urgency in a genuine way. Limited-time offers, exclusive deals, and countdown timers can motivate customers to act quickly, boosting your sales. Key tactics include offering time-sensitive discounts, highlighting limited availability, …
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Send us a text In this special edition reviewing 50 episodes of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger take a moment to celebrate a significant milestone. The duo reflects on their journey from the podcast's inception in March 2023 to their 50th release in August 2024, sharing insights into the evolution of thei…
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Struggling with selling? Our six-part Quick Tip series on Sales Psychology can help. In episode three, we dive into leveraging social proof to boost your credibility. By showcasing testimonials, reviews, and case studies, you build trust and confidence in your offerings. Use video testimonials and display social proof on your website and social med…
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Chip Humitz, Marketing and Strategy Director, and Scott Waraniak, Executive Producer and Partner, at Lunar North, a branding and motion design studio, discuss strategies for achieving pricing power in the logistics industry. Summary: Gaining Pricing Power in Logistics Joe Lynch is joined by branding experts Chip Humitz and Scott Waraniak to unpack …
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In Episode 28 of the JDE Connection podcast, hosts Chandra and Paul conclude their conversation with Shannon Alred, ERP Special Project Manager at Brown and Root. They delve into the value of attending JD Edwards conferences, touching on networking, new possibilities, and Oracle's product roadmap. Shannon shares her experiences and tips for navigat…
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In this Greatest Hits episode, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. He is also the author of the best-selling book Never Lose a Customer Ag…
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Send us a text In this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger delve into the often-overlooked realm of Partner Success within the SaaS industry. Joined by Pauline Van Backle, Partner Success Manager, and Karen Siddiqi, Senior Director of Partner Success at Five9, the discussion explores the strategic …
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In this episode, Kathy Guzman-Galloway, a brand positioning expert, discusses the importance of brand positioning for e-commerce businesses. She emphasizes the need to understand the target audience and create a clear brand promise. Kathy also highlights the significance of authenticity and connecting with customers on a deeper level. She provides …
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Steve Elwell and Joe Lynch discuss avoiding logistics FUD. Steve is the Founder and Managing Director of iDev Partners, a boutique leadership, business strategy and turnaround consulting firm. Summary: Avoiding Logistics FUD In this episode, Joe Lynch and guest Steve Elwell tackle the pervasive issue of Fear, Uncertainty, and Doubt (FUD) and its im…
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In our Quick Tip series on the Psychology of Selling, we've been exploring how to sell with confidence by understanding key psychological principles. In episode one, we discussed mastering the art of active listening. Today, in episode two, we're diving into the power of reciprocity to build strong relationships. When you offer value upfront—whethe…
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How do you measure the effectiveness of your paid media campaigns? In this episode, we talk to Barbara Galiza, a growth and marketing analytics consultant. You'll learn about the three types of campaign performance metrics, how to manage attribution via multiple data sources, how companies are adapting to the recent focus on data privacy, and more.…
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In the dynamic world of sales, confidence is key to building trust and closing deals. Over this six-part Quick Tip series on the Psychology of Selling, we'll explore essential skills that will empower you to sell with confidence. Selling is helping, and understanding consumer psychology allows you to tailor your approach to meet their needs effecti…
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In this episode of the JDE Connection podcast, hosts Chandra and Paul are joined by guest Shannon Alred, ERP Special Project Manager at Brown and Root, to discuss her experiences and insights from attending JD Edwards conferences. Shannon shares how her first in-person conference in Vegas, although initially daunting, proved invaluable in identifyi…
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In this Greatest Hits episode, Lauren is accompanied by Cole Atkinson. Cole is a Senior Product Manager at Shopify, a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size, making it easier for everyone involved. Previously, he worked as a Sales & Marketing Manager at Rubber Tree L…
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Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Irit Eizips, a world-renowned expert in customer success strategies and the mastermind behind Keep Your Customers. With accolades, including Top Customer Success Strategist of 2024 and induction into the CX Hall of Fame in 2023, Iri…
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In this episode, Sally shares her entrepreneurial journey from relying on popular software tools like Kajabi and Keap to building her own platform, OmniSAM. After achieving significant success with the former, she encountered limitations that led her to develop a custom solution. Despite challenges and setbacks, Sally persevered, forming a strong t…
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In this episode of the eCommerce Marketing Podcast, host Arlen Robinson interviews Dan Brownshire, the CEO and co-founder of Channel Key, a full-service channel management agency focused on Amazon. They discuss high-level Amazon business strategies and how direct-to-consumer e-commerce brands can leverage Amazon to expand their reach. Dan shares hi…
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In this final episode of "Straight Talk with Sally," part 16 of a 16-part quick tip series, Sally wraps up with the crucial element of a sales page: the call to action (CTA). She advises placing multiple CTA buttons throughout the page—at the top, middle, and bottom—to make it easy for visitors to buy at any point. Sally emphasizes that CTAs should…
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Kelly Williams and Joe Lynch discuss revolutionizing the road: Trimble's tech solutions. Kelly is the VP, Product Management of Trimble Transportation, a technology company that offers a suite of transportation technology solutions, including fleet management, route optimization, and freight visibility tools, to improve efficiency and safety. Summa…
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In this episode of "Straight Talk with Sally," part 15 of a 16-part quick tip series, Sally discusses effective pricing strategies. She recommends offering a discounted one-off payment option and a multi-pay option with a 15-20% increase. Sally also suggests using tiered pricing for different service levels and providing monthly and annual options …
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In this episode of the JD Edwards Connection podcast, hosts Chandra and Paul dive into the Asset Lifecycle Management (ALM) module of JD Edwards EnterpriseOne. As part of their ongoing series exploring JDE feature functionality, they provide an overview of the key components within ALM, including Capital Asset Management, Condition Based Maintenanc…
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Mike Jarrett and Joe Lynch discuss shelf ready solutions: Jarrett's logistics expertise. Mike is the Founder of Jarrett Logistics, a leading 3PL providing transportation and logistics solutions Summary: Shelf Ready Solutions: Jarrett's Logistics Expertise In this insightful new podcast, host Joe Lynch engages with logistics expert Mike Jarrett, CEO…
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