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Beyond the Bio

Bain & Company

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Keith Bevans, partner and global head of consultant recruiting at Bain & Company, dives deeper into the stories of some extraordinary Bain people, from their perspectives. You can read their business bios online, but those barely scratch the surface of who they are and the important work they are doing. If you would like to comment or give feedback on this series, please email our inbox at BeyondTheBio@Bain.com.
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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Welcome to the Mile Marker podcast where we dive into the world of digital transformation for fleets. We will bring you the insights, trends and best practices to keep your fleet-based business moving forward all brought to you by Ridecell.
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Trajectory

Trajectory Podcast

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Trajectory - the AFEC Podcast bridges the experiential gap between ANU students and working professionals in a structured interview format. We explore the philosophy of AFEC firms and their teams through in-depth discussion. We focus on education, influences, mentors and ideas that have shaped these organisations and individuals.
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In this episode of the Mile Marker podcast, Stephan Zech, partner at Bain & Company and expert in Bain's Automotive Practice explores the latest trends shaping the automotive industry, including China's rapid EV adoption, the critical role of AI in transforming automotive processes, and the evolving landscape of autonomous vehicles. Stephan shares …
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Episode 240: How has the Chief Customer Officer (CCO) role evolved over time? Traditionally focused on tracking metrics, CCOs now play a proactive and forward-facing role in driving business innovation. In this episode, Caroline Lombardi, Global Head of the Hospitality & Leisure Practice at Egon Zehnder, explores the CCO role’s dramatic evolution. …
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In this episode of the Mile Marker Podcast, host Angela Simoes speaks with Jim Spera, Vice President of Sales at Holman. Spera discusses the rapid advancements in fleet technology, focusing on electric vehicles, telematics, and AI. He highlights Holman’s approach to integrating these technologies to support clients, emphasizing the shift toward dat…
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In this episode of the Mile Marker podcast, Kevin Neal, Business Development Director at Revolv, shares insights from his 23 years in the fleet industry. Kevin discusses the transformative journey of fleet electrification, from early trials with electric vehicles to the current landscape in 2024. He highlights key challenges, including regulatory c…
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IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
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Episode 239: What hidden insights can customer behavior data analysis reveal about how successful one food delivery app may be over another? Discover how analysis of externally sourced customer behavior data can fuel dramatic improvements in revenue forecasts and strategic decisions. See how competitor data analysis can help identify strengths and …
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The co-managing partner of Bain Capital takes us inside of their remarkably diversified portfolio, where venture capital, private equity, real estate, and credit don't just coexist—they actively reinforce each other. If you'd like to stay up to date with my weekly series of posts on LinkedIn, you can follow me here.…
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In this episode of the Mile Marker podcast, Amy Hudson, Chief Operating Officer, and Jason Kraus, Director of Vehicle Acquisition and Lease Structure at Mike Albert, discuss the evolution of fleet management, highlighting the company’s focus on tailored solutions, predictive data, and operational efficiency. Amy and Jason share insights on addressi…
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IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
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IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
  continue reading
 
IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
  continue reading
 
IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
  continue reading
 
IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
  continue reading
 
IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
  continue reading
 
IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
  continue reading
 
IMpulse: The Influencer Marketing Podcast is handcrafted by our friends over at: getphyllo.com and fame.so Previous guests include Aaron King of R&C PMK, Scott Guthrie of Influencer Marketing Trade Body, and Oliver Lewis of THE FIFTH Group. Check out the three most downloaded episodes: Exploring the Evolving Landscape of Influencer Marketing with A…
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Welcome to Season 2 of IMpulse, the Influencer Marketing Podcast! In the 2nd episode, we are thrilled to have Lindsey Gamble, Business Insider's Creator Economy Rising Star 2023. With years of experience working with enterprise consumer brands on creator/influencer marketing campaigns and a deep understanding of the creator economy, Lindsey helps b…
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Welcome to Season 2 of IMpulse, the Influencer Marketing Podcast! In this episode, we are thrilled to have William Jourdain, Co-founder and CEO of FanStories, as our special guest. William is a non-technical founder who, despite having no prior experience or connections in the creator economy, has led FanStories to profitability this year! FanStori…
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In this episode, Brad Burgess, Interim Co-CEO and SVP of Sales and Marketing at Merchants, discusses the rapid transformation of the fleet industry into a B2B service, technology, and consulting space. Brad shares insights on the shift from vehicle leasing to data-driven, tech-enabled solutions. He emphasizes the importance of partnerships, predict…
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Greg Gray, VP of Sales and Fleet Management, and Sherry Calkins, SVP of Global Strategic Accounts, both from Geotab, discuss the shift from traditional telematics to a broader focus on data intelligence, integration, and automation. They highlight the advantages of AI in simplifying fleet management and reducing costs but also mention the challenge…
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In this episode we speak with Adam Seifert, Director, Fleet Advisory & Analytics, Inspiration Mobility, about learning from early EV fleet adopters and avoiding making the same mistakes when beginning to transition fleets to electric. Everything from driver behavior and adoption, to charging infrastructure and which vehicles are right for you - the…
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Guest Host Daniel Yellin speaks with John Dryden, a lead data scientist based in our Los Angeles office. John spent a decade working in industry data science roles before joining Bain in 2022. He recently won Bain’s Global Hackathon by creating CreationSpace (formerly known as Seer), an AI-driven consumer insights platform, which is now part of our…
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Episode 238: In what appears to be a paradox, Verizon is accelerating its responsible AI journey through a measured, deliberate approach—ensuring its technology is primed to enhance customer experiences when they matter most. Verizon isn’t rushing to put AI in front of customers. Instead, they’re deliberately building trust, refining data quality, …
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In this episode of Mile Marker, we welcome Partha Goswami, a strategist and futurist specializing in emerging technology and disruption in the mobility industry. Partha analyzes automotive trends, explores the startup ecosystem, and discusses the transformation of vehicles into software-defined platforms. We dive into the significant trends shaping…
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Guest host Daniel Yellin talks with manager Alice Saltão da Silva and senior manager Lee Foster, both based in our Atlanta office, about transitioning into consulting. Alice went from professional dancing to earning a dual DPT/PhD and joining Bain through our ADvantage program, while Lee shifted from teaching and policy work with Teach for America …
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How does democratizing intelligence enhance productivity and drive smarter decision-making? Murli Buluswar, Citigroup’s Head of Analytics for the US Personal Bank, joins host Rob Markey to explore Citi’s strategies for democratizing intelligence. Murli emphasizes building a conversational intelligence platform that enables proactive and reactive in…
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In this episode, Jay Wertzberger, founder of ATI Auto Business YouTube channel, shares insights on the complexities of auto transport and vehicle logistics. With over 30 years in the industry, Jay discusses the evolution of technology, the role of dealers, consumer buying behavior, and the future of automotive logistics amidst the rise of AI and EV…
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In our 3-part series “Inflection Points,” guest host Daniel Yellin discusses impactful career moments with our people. At Bain, we’re committed to a culture of learning and development, offering global training opportunities. In this episode, Daniel speaks with Diego Verastegui, an expert associate partner in innovation, and Harry Brennan, a senior…
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Episode 236: When telecom rivals offered lower rates and bigger networks, Macquarie bet big on customer loyalty—and won. David Tudehope, Macquarie Technology Group’s CEO, joins Rob Markey to discuss Macquarie’s competitive differentiator: a bold, customer-centric approach. David co-founded Macquarie to prioritize exceptional customer experience ove…
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Dive into the future of automotive and fleet industries with Jamye Carpenter, owner and president of JRC Innovative Solutions. With over 20 years in automotive and insurance, Jamye brings her expertise in business process optimization and AI integration to the forefront. As co-chair of the AI subcommittee for the International Automotive Re-Markete…
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Join us on this episode of Mile Marker as we sit down with Rick Bell, managing partner at the Merlin Group and a trailblazer in fleet management and last-mile solutions. From his strategic roles at Merchants Fleet to founding Merlin Group, Rick shares insights on innovative approaches in both ICE and EV platforms, the evolution of fleet management,…
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Episode 235: In 2012, T-Mobile lost nearly two million customers. Its revenue fell precipitously. Its situation seemed hopeless. Then came a new CEO with an audacious plan and a penchant for F-bombs. Jon Freier, president of T-Mobile’s US Consumer Group, joins host Rob Markey to share his firsthand account of the remarkable corporate turnaround. Jo…
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In this episode of the Mile Marker podcast, fleet veteran and luminary, Susan Miller joins to reflect on the rapid evolution of the industry and her roles within it. With over 36 years in fleet management, including 29 years at McDonald's and more than seven at Geotab, Susan's journey is nothing short of remarkable. Now an independent consultant, S…
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Arpan Sheth is Bain’s Global Capability Leader of our digital delivery platform, Vector. Throughout his time at Bain, Arpan has combined his engineering and business expertise to help build and grow our practices in India, lead our Innovation and Design capability, and support mergers and acquisitions of digital capabilities. In this encore episode…
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In this episode of the Mile Marker podcast, Jeff Paul of Deloitte discusses the evolving role of OEM captive finance. He explores leasing trends, the impact of digital transformation, and the future of automotive mobility. Topics include the rise of electric vehicles, subscription models, and the integration of AI and telematics data. https://ridec…
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