Turning Difficult Customers Into Loyal Advocates Marketing Deep Dives By Denyse podcast

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Marketing Business By Denyse DrummondDunn

Indhold leveret af Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

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Turning Difficult Customers Into Loyal Advocates

22d ago 16:56

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Indhold leveret af Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

This episode focuses on transforming negative customer experiences into positive relationships. During the discussion it is argued that customer complaints are valuable opportunities for improvement and increased loyalty. The discussion includes several case studies from companies like Netflix, Toyota, and Zappos that successfully addressed complaints, highlighting strategies such as active listening, prompt action, and exceeding customer expectations. These strategies lead to increased customer satisfaction and profitability. In conclusion, the suggestion is to promote a proactive approach to customer relationship management, framing complaint resolution as a win-win scenario for both businesses and customers.

… continue reading

85 episoder

#Marketing #Business #By Denyse DrummondDunn

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Turning Difficult Customers Into Loyal Advocates

Marketing Deep Dives by Denyse

82 subscribers

published 22d ago

Del

MP3•Episode hjem

Indhold leveret af Marketing Deep Dives by Denyse and Denyse Drummond-Dunn. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Marketing Deep Dives by Denyse and Denyse Drummond-Dunn eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

This episode focuses on transforming negative customer experiences into positive relationships. During the discussion it is argued that customer complaints are valuable opportunities for improvement and increased loyalty. The discussion includes several case studies from companies like Netflix, Toyota, and Zappos that successfully addressed complaints, highlighting strategies such as active listening, prompt action, and exceeding customer expectations. These strategies lead to increased customer satisfaction and profitability. In conclusion, the suggestion is to promote a proactive approach to customer relationship management, framing complaint resolution as a win-win scenario for both businesses and customers.

… continue reading

85 episoder

#Marketing #Business #By Denyse DrummondDunn

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