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Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality Concerns

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Manage episode 439592910 series 1685543
Indhold leveret af Mark Graban. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mark Graban eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post.

Starbucks has a new CEO who is talking about how the coffee shop experience is broken. Many aspects of the Starbucks mobile ordering process are broken. Well, the ordering process is fine... it's the fulfillment process that needs improving.

--- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support
  continue reading

402 episoder

Artwork
iconDel
 
Manage episode 439592910 series 1685543
Indhold leveret af Mark Graban. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Mark Graban eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post.

Starbucks has a new CEO who is talking about how the coffee shop experience is broken. Many aspects of the Starbucks mobile ordering process are broken. Well, the ordering process is fine... it's the fulfillment process that needs improving.

--- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support
  continue reading

402 episoder

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