Gå offline med appen Player FM !
Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality Concerns
Manage episode 439592910 series 1685543
I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post.
Starbucks has a new CEO who is talking about how the coffee shop experience is broken. Many aspects of the Starbucks mobile ordering process are broken. Well, the ordering process is fine... it's the fulfillment process that needs improving.
--- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support402 episoder
Manage episode 439592910 series 1685543
I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post.
Starbucks has a new CEO who is talking about how the coffee shop experience is broken. Many aspects of the Starbucks mobile ordering process are broken. Well, the ordering process is fine... it's the fulfillment process that needs improving.
--- Support this podcast: https://podcasters.spotify.com/pod/show/lean-blog-audio/support402 episoder
Alle episoder
×Velkommen til Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.