#97 - Building Resilient Teams: Insights from Susan Burke

The ASHHRA Podcast

We are thrilled to share the latest episode of The ASHHRA Podcast, featuring a dynamic and insightful conversation with Susan Burke, the Vice President of Talent Acquisition at PeaceHealth.

Training as a Cheat Code for Life

Host Luke kicks off the discussion by emphasizing the importance of training and learning from others to achieve mastery. Using Michael Jordan's transition to baseball as an analogy, Luke illustrates how practice and deliberate training are crucial for excelling in any new field.

The Safe Space for Learning

Emphasizing the need for a safe learning environment, Susan encourages a mindset of seeking help and learning from others, even if it means approaching those who seem unapproachable. Luke adds that this requires checking one's ego and having the courage to seek guidance from experts.

Evolution of Recruitment

Susan takes us through the transformation of the recruitment industry—from the days of fax machines to modern technology. She underscores the importance of personal relationships and mentorship in her career and talks about the professional development initiatives for her team at PeaceHealth.

Building Mental Toughness

Highlighting the necessity of mental toughness in recruiting, Susan shares how PeaceHealth's talent acquisition team adapted their training, focusing on system usage, mental grit, and resilience during the COVID-19 pandemic. The concept of "team 212" is introduced, emphasizing daily improvements to enhance overall performance and engagement.

Personalization and Recognition

Luke discusses the impact of eliminating email templates to personalize communication, while Bo reflects on the correlation between mental and physical toughness in recruitment. Susan discusses reframing negative thoughts, recognizing individual strengths, and providing personalized support to team members.

Continuous Learning and Development

Our hosts underline the importance of continuous learning and professional development, advising intentional time allocation and prioritization for self-improvement in HR. The conversation also delves into process improvement and its relevance in different organizational settings.

A Parent's Perspective

Susan draws parallels between professional resilience and her experiences as a parent, emphasizing lifelong learning and the importance of seeking help. The episode concludes with an inspiring discussion on building a high-performing team through understanding, recognition, and continuous development.

This episode is a treasure trove of insights, especially for HR professionals looking to enhance team performance and organizational outcomes. Listen now and be inspired by the wisdom and strategies shared by our esteemed guest, Susan Burke.

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