#89 - From Root Cause to Resolution

The ASHHRA Podcast

In episode 89 of The ASHHRA Podcast, we delve into the intricacies of transformation in healthcare with none other than Dr. Patrick McGill, EVP and Chief Transformation Officer at Community Health Network. If you’re passionate about revolutionizing healthcare through data, technology, and continuous improvement, this episode is a goldmine of insights!

Highlights from the Episode:

· Luke’s Proven Filter Questions: Our host Luke shares his expertly crafted set of 6 questions designed to filter out potential partnerships or clients, split into understanding the problem, defining success, measuring success, identifying the people involved, assessing processes, and evaluating current technology.

· Understanding Root Causes: Patrick McGill emphasizes the importance of identifying the root causes of issues before jumping into solutions. He provides an insightful example of how process improvement teams can effectively pause meetings to recalibrate their focus on the actual problem at hand.

· Data-Driven Transformation: The conversation pivots to the crucial role that data plays in driving behavioral change and achieving transformation in healthcare organizations. Patrick shares how understanding and leveraging data is fundamental in setting clear objectives and improving clinical operational processes.

· Embracing Change and Technology: In a captivating discussion, Patrick and the hosts explore the challenges and benefits of adopting generative AI in the workplace. Despite the apprehensions, Patrick is optimistic about how new technology can address healthcare's prevalent issues, such as complexity, lack of transparency, expense, and loss of human interaction.

· Continuous Learning: Patrick’s journey from a background in chemistry to becoming a leading figure in IT and analytics underscores the importance of lifelong learning.

📌 Key Takeaways:

1. Root Cause Analysis: Always dig deep to understand the fundamental issues before implementing solutions.

2. Data Utilization: Data is a powerful tool for setting objectives, monitoring progress, and driving substantial change.

3. Embrace Technology and Change: Stay open to new tools and generative AI, which can significantly enhance healthcare processes while preserving human interaction.

4. Cross-Disciplinary Skills: Break down expertise silos and encourage collaboration across departments for holistic problem-solving.

5. Continuous Learning: Constantly push yourself and your organization to embrace new knowledge and challenges.

📌 Don't Miss Out on These Insights!

The ASHHRA Podcast Team
This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!

Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio?

Find savings and opportunities in your most highly utilized benefit - your pharmacy plan.

Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?
Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8

Support the show