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Ep 80 Humanising the Web (with Sarah Hatter)

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Manage episode 300098538 series 1236742
Indhold leveret af Business of Software. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Business of Software eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Are you saying ‘sorry for the inconvenience’ and ‘Thank You for the Feedback?’. Is your customer support leaving your paying customers feeling more exasperated than fulfilled? Sarah Hatter is here with a talk to remind you of what you should be saying or what might be triggering negativity.

For mroe great BoS talks, visit businessofsoftware.org/talks or sign up for our newsletter to receive regular updates direct to your inbox.

  continue reading

158 episoder

Artwork
iconDel
 
Manage episode 300098538 series 1236742
Indhold leveret af Business of Software. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Business of Software eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Are you saying ‘sorry for the inconvenience’ and ‘Thank You for the Feedback?’. Is your customer support leaving your paying customers feeling more exasperated than fulfilled? Sarah Hatter is here with a talk to remind you of what you should be saying or what might be triggering negativity.

For mroe great BoS talks, visit businessofsoftware.org/talks or sign up for our newsletter to receive regular updates direct to your inbox.

  continue reading

158 episoder

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