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How to Teach Client Retention to Your Staff

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Manage episode 297487394 series 2937187
Indhold leveret af Spapreneur Podcast. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Spapreneur Podcast eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

On today's episode of the Spapreneur® Podcast, Ramona Rice is taking you through the steps of training your staff to focus on client retention. According to Harvard Business Review, a 5% increase in a small business's customer retention rate can increase the business's revenue by up to 95%.

Subscribe to the podcast on Apple Podcast, Spotify, or your favorite podcast app.

Topics Covered:

  • Why Client Retention is the Key Metric in Your Business
  • How to Calculate Client Retention
  • When to calculate
  • Ways to increase retention

Resources Mentioned


  continue reading

174 episoder

Artwork
iconDel
 
Manage episode 297487394 series 2937187
Indhold leveret af Spapreneur Podcast. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Spapreneur Podcast eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

On today's episode of the Spapreneur® Podcast, Ramona Rice is taking you through the steps of training your staff to focus on client retention. According to Harvard Business Review, a 5% increase in a small business's customer retention rate can increase the business's revenue by up to 95%.

Subscribe to the podcast on Apple Podcast, Spotify, or your favorite podcast app.

Topics Covered:

  • Why Client Retention is the Key Metric in Your Business
  • How to Calculate Client Retention
  • When to calculate
  • Ways to increase retention

Resources Mentioned


  continue reading

174 episoder

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