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How Steve Palmer Built The Indigo Road Hospitality Group: From Dishwasher to Hospitality Mogul
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In this episode of the Hospitality Mentor Podcast, host Steve Turk interviews Steve Palmer, founder of the Indigo Road Hospitality Group. Palmer shares his journey from washing dishes at 13 to becoming a successful entrepreneur and author. He discusses his passion for hospitality, the importance of culture in business, and his personal battle with addiction. Palmer also highlights the creation and impact of Ben's Friends, a support group for hospitality professionals struggling with addiction. This inspiring episode offers valuable insights into pursuing your dreams and building a purposeful career in the hospitality industry.
00:00 Introduction to the Hospitality Mentor Podcast
00:36 Meet Steve Palmer: Founder of Indigo Road Hospitality Group
01:01 Early Beginnings: From Dishwasher to Restaurant Enthusiast
03:56 Discovering a Passion for Service and Wine
06:38 Mentorship and Professional Growth
10:15 Transitioning to Leadership and Management
16:05 The Birth of Indigo Road Hospitality Group
29:22 The Grit of Entrepreneurship
30:09 Leadership as an Act of Service
33:19 Creating a Culture of Hospitality
39:52 Expanding into Boutique Hotels
46:29 The Birth of Ben's Friends
56:13 Reflections and Final Thoughts
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