))
Who is a contact center representative?
Manage episode 407193194 series 3558719
Indhold leveret af Amas Tenumah & Bob Furniss, Amas Tenumah, and Bob Furniss. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Amas Tenumah & Bob Furniss, Amas Tenumah, and Bob Furniss eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Notable quotes
“Every word you say and write is recorded and judged.”
“I took phone calls for the first time in the 90s and in many contact center they are still using the same screens I did.”
“The dentist is still using a chisel”
“We have been hearing about the demise of the contact center agent for 20 years”
“The human agent is not going away”
Contact Amas and Bob.
http://linkedin.com/in/amastenumah/
https://www.linkedin.com/in/bobfurniss/
56 episoder
Del
