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The Contact Center CFO
Manage episode 407193178 series 3558719
Indhold leveret af Amas Tenumah & Bob Furniss, Amas Tenumah, and Bob Furniss. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Amas Tenumah & Bob Furniss, Amas Tenumah, and Bob Furniss eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Amas and Bob discuss the role of the CFO in the Contact Center:
"Yeah, there is a the metric but there reason your are measuring FCR, repeat call rates, average call rate, they should lead somewhere." -Amas
"I gotta be ready to tell the story of the history, the real-time and the future." -Bob
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