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Fred Reichheld | On the Homefront with Jeff Dudan #65
Manage episode 413214317 series 3525885
Indhold leveret af Homefront Brands, Jeff Dudan, and The Radcast Network. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af Homefront Brands, Jeff Dudan, and The Radcast Network eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.
Join host Jeff Dudan as he welcomes Fred Reichheld on today’s episode. Fred, recognized as the godfather of the Net Promoter Score (NPS), discusses his pivotal role in reshaping customer relationship management. This episode dives into Fred’s insights on enhancing customer satisfaction and building long-term loyalty.
Want to own your own business? Take our business ownership quiz: https://podcast.homefrontbrands.com/en-us/business-ownership-quiz?hs_preview=UuqYSzMR-159529547022
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Join and be a part of On The Homefront: https://linktr.ee/homefrontpodcast
Connect with Jeff Dudan: https://www.linkedin.com/in/jeffdudan
Connect with Fred: https://www.linkedin.com/in/fredreichheld/
For more on the Net Promoter System: https://www.netpromotersystem.com/
Order Fred’s Book, ‘Winning on Purpose’: https://www.netpromotersystem.com/books/winning-on-purpose/
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