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10. Deeply understand customer behavior drivers with Colin Shaw @ Beyond Philosophy
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Show notes:
Guest: Colin Shaw
Get in touch with Colin: LinkedIn, Website
Colin's recommended reading:
- Alchemy: The Surprising Power of Ideas That Don't Make Sense
- Happy Employees Make Happy Customers: How Build Great Employee Engagement to Create a Great Customer Experience
- Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success
- Building Great Customer Experiences
- The DNA of Customer Experience: How Emotions Drive Value
- Customer Experience: Future Trends and Insights
- Revolutionize Your Customer Experience
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