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The Power of People: Matt Rolfe on Hospitality Leadership
Manage episode 430650697 series 2930439
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In this episode of Give an Ovation, we learn about effective hospitality leadership with Matt Rolfe, a hospitality leadership coach, speaker, and author of "You Can't Do it Alone." Matt shares his insights on helping multi-unit restaurant operators, focusing on the people element of the business to ensure success and growth. Learn about the importance of clarity, prioritization, and a relentless focus on guest and employee experiences.
Thanks, Matt!
Kapitler
1. Creating Consistent Guest and Employee Experience (00:00:00)
2. Improving Customer Experience Through Engagement (00:07:40)
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