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An Unreasonably Good Episode with Will Guidara
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You could argue that there's no one on the planet who has thought about hospitality more than today's guest, Will Guidara. Will is a restaurant icon, former leader of Eleven Madison Park, and NYT Bestselling Author of "Unreasonable Hospitality" (mandatory reading at Ovation). We were lucky to tap into his insights on this episode!
In this episode, Zack and Will discuss:
- How the principles of hospitality transcend the restaurant industry and can make any professional or personal interaction more meaningful
- How to use criticism in a way that fosters hospitality in your organization
- The difference between service and hospitality
- How to inspire your employees to be hospitable
- The rule of 95/5 and the importance of always playing offense
- More
We hope you enjoy this episode with one of the industry's most impactful and uplifting thought leaders.
Thanks, Will!
Kapitler
1. Creating a Culture of Hospitality (00:00:00)
2. Focusing on Hospitality and Service (00:08:26)
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