Empathy-Driven Contact Centers: From Complaints To Connections: Dr. Natalie Petouhoff First Contact: Stories Of The Call Center podcast

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First Contact: Stories of the Call Center « »
Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff

11M ago 1:01:48

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Indhold leveret af NobelBiz Studios. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af NobelBiz Studios eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Our last episode of Season 4 brings a refreshing perspective to the forefront of business transformation. Join us as we converse with Dr. Natalie Petouhoff, the visionary business consultant who has spearheaded transformative initiatives for giants like Salesforce, Hulu, General Motors, and Procter & Gamble.

Together, we explore the core essence of empathy in redefining customer and employee experiences. In a world where business metrics often overshadow human connections, Dr. Natalie highlights the potent synergy of contact centers, technology, and the irreplaceable human touch. Discover the compelling narrative of 'Empathy in Action' and how it not only enriches interactions but also drives tangible business success.

Dive in to gain invaluable insights that promise to reshape your understanding of empathy in the modern business landscape.

… continue reading

53 episoder

#Tech #Business #NobelBiz Studios

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Empathy-Driven Contact Centers: From Complaints to Connections: Dr. Natalie Petouhoff

First Contact: Stories of the Call Center

0-10 subscribers

published 11M ago

Del

MP3•Episode hjem

Indhold leveret af NobelBiz Studios. Alt podcastindhold inklusive episoder, grafik og podcastbeskrivelser uploades og leveres direkte af NobelBiz Studios eller deres podcastplatformspartner. Hvis du mener, at nogen bruger dit ophavsretligt beskyttede værk uden din tilladelse, kan du følge processen beskrevet her https://da.player.fm/legal.

Our last episode of Season 4 brings a refreshing perspective to the forefront of business transformation. Join us as we converse with Dr. Natalie Petouhoff, the visionary business consultant who has spearheaded transformative initiatives for giants like Salesforce, Hulu, General Motors, and Procter & Gamble.

Together, we explore the core essence of empathy in redefining customer and employee experiences. In a world where business metrics often overshadow human connections, Dr. Natalie highlights the potent synergy of contact centers, technology, and the irreplaceable human touch. Discover the compelling narrative of 'Empathy in Action' and how it not only enriches interactions but also drives tangible business success.

Dive in to gain invaluable insights that promise to reshape your understanding of empathy in the modern business landscape.

… continue reading

53 episoder

#Tech #Business #NobelBiz Studios

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